GetMyFirstJob | Digital Support Apprentice in Merseyside
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Digital Support Apprentice

Simply Solutions are an international provider of strategic facility management and workplace maintenance.

Overview:

You will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.

The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.

Responsibilities:

  • Be the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client’s management system on our bespoke FM Platform.
  • Assist with producing engineer/sub-contractor quotations via Microsoft 365.
  • First point of contact…

Location
Merseyside
Employer
QA Apprenticeships
Provider
QA
Wages
£8.17 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Monday, November 17, 2025

Opportunity Details

Simply Solutions are an international provider of strategic facility management and workplace maintenance.

Overview:

You will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.

The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.

Responsibilities:

  • Be the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client's contract on our client’s management system on our bespoke FM Platform.
  • Assist with producing engineer/sub-contractor quotations via Microsoft 365.
  • First point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.
  • Become a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.
  • Liaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.
  • Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.
  • Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.
  • Process reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.

Salary: £16,500 - £17,000 per annum.

Working hours: Monday to Friday, 9am - 5.30pm.

Benefits:

  • Company events.
  • Collaborative modern workspace.
  • Free parking.
  • Proven progression opportunities for apprentices.
  • Office incentives.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Full Time 37.50 Hours per week Business & Administration 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Monday, October 20, 2025
Apply by
Monday, November 17, 2025
Interviews
Monday, October 20, 2025
Start date
Monday, October 20, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274960)

Opportunities

Advanced Level 3 Apprenticeship
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Digital Marketing Apprentice

QA Apprenticeships

pstrongWhy Innovative Partners?strongp pInnovative Partners offer bespoke advice and support, helping businesses grow sustainability and to achieve their full potential. Their goal is to empower business owners by unlocking the funding they need to innovate, expand, and achieve long-term success.p pInnovative Partners are looking to expand their digital team by recruiting a Digital Marketing Apprentice! This apprentice will work towards an SCQF Level 7 qualification based in their Aberdeen office.p pstrongResponsibilities:strongp ul liDevelop and deliver marketing campaigns across digital and traditional channels, aligned with the companys growth objectives.li liCreate and manage content for social media, website, email marketing, and other communication platforms.li liSupport the planning and execution of events, exhibitions, and networking opportunities.li liMonitor and report on the effectiveness of marketing activities, providing insights and recommendations for improvement.li liWork with external agencies, designers, and partners where required to deliver marketing collateral.li liMaintain and update the companys CRM and mailing lists to support targeted communications.li liAssist in the development of case studies, client testimonials, and thought leadership pieces.li liEnsure all marketing materials align with the Innovative Partners brand, tone, and values.li ul pstrongWhat do they need from you?strongp ul liSomeone eager to learn.li liA motivated individual.li liSomeone reliable.li liA passion for marketing.li ul pstrongSalary:strong 20,000 - 25,000 per annum.p pstrongWorking hours:strong Monday to Friday, 8:30am 5:30pm.p pstrongBenefits:strongp ul liDiscountsoffers withour group companies (15 off Edinburgh Street Food).li liPension scheme.li liGym membership.li ul pstrongFuture prospects:strongp pPotential of a full-time role on completion.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 7.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrong APPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
Marketing
currency_pound
12.02 per hour
place
Glasgow City
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 02 October 2025 event_availableClose Date: 30 October 2025
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Advanced Level 3 Apprenticeship
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IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

category
IT quality and testing professionals
currency_pound
8.65 per hour
place
Glasgow City
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 02 October 2025 event_availableClose Date: 30 October 2025
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Advanced Level 3 Apprenticeship
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Software Developer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pEtainabl is a fast-growing SaaS product backed by Fidelity Energy. Were on a mission to help businesses track their building energy usage and meet ESG (environmental, social, and governance) reporting goals with ease.p pWere building powerful tools to make sustainability reporting seamless and were looking for a motivated and curious Software Developer Apprentice to join our team. Youll work closely with our experienced engineers and founders, gaining hands-on experience in modern web development, cloud technologies, and full-stack engineering.p pstrongResponsibilities:strongp ul liSupporting the development of new features across our platform using TypeScript, Node.js, and Vue.jsli liLearning to maintain and improve our core services with guidance from senior engineersli liAssisting with integrations with APIs, including utility meters, solar systems, and other cloud servicesli liWriting clear internal documentation and helping produce user guides for our toolsli liParticipating in sprint planning, code reviews, and release cycles with Git, Jira, and CICD workflowsli liLearning to troubleshoot and debug frontend and backend issues with mentorshipli ul pstrongDesirable skills: strongp ul liPassion for coding and willingness to learn new technologiesli liInterest in web development (front-end, back-end, or full-stack)li liStrong communication skills and a collaborative mindsetli ul pstrongEntry requirements:strongp ul li7 GCSEs totalli liEnglish GCSE grade D or aboveli liOther 6 GCSEs, including Maths, to be C or aboveli liYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong37.5 hours per week.strong strongp pstrongBenefits:strongp ul liWork directly with the founders and have a real say in product directionli liFriendly, relaxed working culture (we take our work seriously not ourselves)li liRegular socials and company events (were part of Fidelity Energy)li liGenuine career growth: opportunities to branch into new tech areas or leadershipli liChoose your setup Mac or Windowsli ul pstrongFuture prospects: strongp pFull time position after completion.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
IT, Software, Web & Telecoms Professional
currency_pound
7.21 per hour
place
West Yorkshire
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 15 October 2025 event_availableClose Date: 12 November 2025
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QA

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