IT Apprenticeship Level 3

You’ll work with Microsoft Teams, Skype, Databases, Microsoft Office, Google Apps, eBay, and Amazon control systems, supporting all areas of the business. This is a varied and fast-paced role — no two days are ever the same!

• Support the receipt and processing of stock deliveries, ensuring all goods are correct in quantity and condition.

• Assist in testing, upgrading, and refurbishing a wide range of IT products — including gaming machines, laptops, PCs, and networking equipment.

• Carry out software installations and upgrades, primarily using Microsoft Windows operating systems.

• Help prepare individual products for sale and shipment, including bulk shipments to Amazon.

• Learn and use in-house database and production control systems to record detailed data throughout the process.

• Communicate with manufacturers and suppliers to arrange warranty repairs or seek technical assistance.

• Learn production and refurbishment processes for IT equipment and take part in light production work.

• Develop professional communication and administrative skills through regular interaction with suppliers, colleagues, and customers.

By the end of your apprenticeship, you’ll have developed a strong technical foundation and gained valuable experience in a professional IT business environment.

Upon successful completion, there are excellent opportunities to progress within the company — whether continuing on the technical production side or moving into other departments. The company invests in developing bright, ambitious, and hardworking individuals who are eager to learn and grow their careers.

We’re looking for someone who is:

• Hardworking, reliable, and committed with excellent timekeeping.

• Enthusiastic about IT — whether through gaming, tinkering with tech, or even building your own PC.

• A logical thinker who enjoys problem-solving and is eager to learn.

• Attentive to detail and able to follow structured procedures accurately.

• A good communicator who can work well both independently and as part of a team.

• Friendly, professional, and eager to contribute to a positive work environment.

Essential Qualifications:

• GCSE English – Grade 4/C or above

• GCSE Maths – Grade 4/C or above