GetMyFirstJob | IT Service Desk Apprentice in West Lothian
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IT Service Desk Apprentice

Employer description:

The Service Team at Vizst Technology is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

Responsibilities:

  • Providing end-user desktop support 
  • Supporting and maintaining MS server/desktops and macs and supporting and maintaining Office 365 solutions and G Suite solutions
  • Setting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktops 
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems
  • Incident and problem management 
  • Provide exceptional service support to the business
  • Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures
  • Install, maintain, and support new applications

Desirable skills:

  • Understanding of ITIL framework 
  • Good organisational, time management and prioritisation skills 
  • Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) 
  • The ability to communicate confidently and clearly to customers both face to face and over the telephone
  • Willingness to travel as required to other company sites for the…

Location
West Lothian
Employer
QA Apprenticeships
Provider
QA
Wages
£7.21 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Tuesday, November 18, 2025

Opportunity Details

Employer description:

The Service Team at Vizst Technology is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

Responsibilities:

  • Providing end-user desktop support 
  • Supporting and maintaining MS server/desktops and macs and supporting and maintaining Office 365 solutions and G Suite solutions
  • Setting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktops 
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems
  • Incident and problem management 
  • Provide exceptional service support to the business
  • Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures
  • Install, maintain, and support new applications

Desirable skills:

  • Understanding of ITIL framework 
  • Good organisational, time management and prioritisation skills 
  • Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) 
  • The ability to communicate confidently and clearly to customers both face to face and over the telephone
  • Willingness to travel as required to other company sites for the purpose of onsite support
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced and dynamic environment
  • Works within the team and assists others, where required, to achieve a common goal
  • Works proactively to resolve issues 
  • Process driven and organised / attention to detail with a strong ability to prioritise workload
  • Remains calm and clear headed under pressure 
  • Excellent organisational and prioritisation skills 

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week.

Benefits:

  • 4% employer pension
  • Life assurance covering 4 x salary (eligibility begins after probation successfully passed)
  • Private medical healthcare (eligibility begins after probation successfully passed)
  • Personal accident (eligibility begins after probation successfully passed)
  • Income protection at 66.7% of salary (eligibility begins after probation successfully passed)
  • Free lunch on Wednesdays
  • Additional benefits are available if an apprentice becomes a permanent employee

Future prospects:

After completion of your programme there is a potential opportunity to progress onto a Level 4 apprenticeship programme (Foundation degree). This is not guaranteed but is dependent on performance throughout the duration.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Full Time 37.50 Hours per week IT quality and testing professionals 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Tuesday, October 21, 2025
Apply by
Tuesday, November 18, 2025
Interviews
Tuesday, October 21, 2025
Start date
Tuesday, October 21, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274971)

Opportunities

Advanced Level 3 Apprenticeship
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IT Support Apprentice

QA Apprenticeships

pstrongAre you a passionate IT professional who isnt afraid to bring their personality to work? Then we want to hear from you!strongp pConsider IT is an award-winning managed IT services provider with offices in Edinburgh, Glasgow, and London.For over 15 years, theyve been helping businesses of all sizes stay productive and secure by delivering IT support, cybersecurity, cloud solutions, and business continuity services. Known for their friendly, client-first approach, Consider IT prides itself on being one of the UKs most approachable and down-to-earth IT experts. Their mission is simple: make technology work harder and smarter for businesses.p pWe are looking for an enthusiastic individual to join the Consider IT team as an IT Support Apprentice. This is a fantastic opportunity to kick start your career in IT while gaining hand on experience and working towards a recognised qualification.p pstrongResponsibilities:strongp ul liAssist in the maintenance and support of IT Systems and Infrastructureli liProvider first-line technical support to clients for hardware, software and network related issues.li liConfigure and deploy new laptops, desktops and other devices.li liSupport the administration of user accounts and access permissions.li liContribute to the implementation of new applications and system updates.li liMaintain accurate documentation of IT processes and manager IT inventory records.li liParticipate in IT projects and initiatives under the supervision of senior team members.li liEngage in structured training and development activities as part of the apprenticeship programme.li ul pstrongWhat were looking for:strongp ul liA genuine interest in technology and problem solving.li liGood communication skills and a willingness to learn.li liGood understanding of IT, experience is beneficial.li liBasic understanding of computers, operating systems, and common applications (Microsoft Office, etc).li liAbility to work as part of a team and follow instructions.li ul pstrongSalary:strong 19,000 per annum.p pstrongWorking hours:strong 35 hours per week, Monday to Friday, 9am 5pm.p pstrongBenefits:strongp ul liA structured apprenticeship program with on-the-job training.li liIndustry recognised qualification in IT Support.li liReal-world experience in a professional IT environment.li liOpportunities for progression within the company after completion.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
IT quality and testing professionals
currency_pound
9.13 per hour
place
Merseyside
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 21 October 2025 event_availableClose Date: 18 November 2025
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Data Analyst Apprentice

QA Apprenticeships

pstrongAbout us:strongp pFounded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies.p pJohn Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.p pstrongAbout the role:strongp pWe have a fantastic opportunity for a Data Analyst Apprentice to join our first Data Analytics Apprentice Academy in Slough. As an apprentice you will be involved in supporting our business transformation team by working with data-driven decision-making by assisting in the collection, analysis, and interpretation of critical data.p pThis Level 4 Apprenticeship is designed to provide hands-on experience in data analytics and you will contribute to key projects and initiatives across our business. You will be rotated through our various information domains: quality and engineering, manufacturing performance, market performance and sales and delivery performance. This will give you the knowledge to understand how critical data is in our decision making to drive our business forwards.p pstrongResponsibilities:strongp ul liUse tools such as SharePoint, Power BI and Databricks (SQL, Python) to perform basic data analysis.li liCreate visualisations and dashboards to communicate insights effectively.li liSupport the development of regular and ad-hoc reports for business.li liWork collaboratively with internal stakeholders to understand data requirements and business challenges.li liParticipate in meetings and workshops to gather feedback and refine analytical outputs.li liCommunicate findings in a clear and accessible manner to non-technical audiences.li liManage key projects from conception through to completion. Ensuring key milestones are hit and project delivers objectives on time and within cost.li ul pstrongDesirable skills:strongp ul liHave a keen interest in data analysis and a desire to learn.li liCommitted to learning and working at the same time.li liAdvanced MS Office skills.li liDecision making ability and good influencing team working skills.li liStrong communication skills and the ability to work well in a team.li liTime management and organisational skills.li liDriving licence and own vehicle (due to location of the office).li ul pstrongEntry requirements:strongp pstrongStandard entry:strongp ul liLevel 3 qualification (apprenticeshipA-levelsBTEC, etc)li liOR equivalent work experience (typically two years in a relevant role)li ul pstrongPlus:strongp ul li5 GCSEs, including English and Maths at Grade 4 (C) or aboveli liExperience with using Excel and Microsoft products (or similar)li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week, 9am 5pm.p pstrongWhat we offer:strongp ul listrongEducation: strongYou will be enrolled onto the Level 4 Data Analyst Apprenticeship standard which will be delivered remotely by our training partner QA.li listrongLearning opportunities:strong Gain practical data analysis skills and learn from experts around you.li listrongRotations:strong You will have the opportunity to rotate across different teams to broaden your knowledge and skillsli listrongProfessional development:strong Develop professional skills such as writing, communication, time management, and teamwork.li listrongImpactful work:strong Contribute to enhancing revenue, delivery performance, efficiency, technical reputation, and customer satisfaction.li ul pstrongFuture prospects:strongp pBy the end of this 2-year Level 4 apprenticeship, there may be the option to progress onto higher level apprenticeship qualifications.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
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currency_pound
11.54 per hour
place
Berkshire
school
Higher Level 4 Apprenticeship
calendar_todayDate Posted: 08 October 2025 event_availableClose Date: 05 November 2025
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QA Apprenticeships

pstrongEmployer description:strongp pOasis Academies exists to provide a rich and balanced educational environment which caters for the whole person - academically, vocationally, socially, morally, spiritually, physically, emotionally and environmentally. Our task is to serve our students as well as to provide a learning hub for the entire community. In this way we will raise aspirations, unlock potential and work to achieve excellence through encouraging a can do culture which nurtures confident and competent people.p pstrongOverview:strongp pOasis are keen to recruit a pro-active ICT Technician Apprentice with a can-do, mature attitude towards their work. You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment.p pstrongResponsibilities:strongp ul liEnsure the smooth running of ICT systems to facilitate teaching, learning, administration and leadership.li liTo allow the effective use of ICT by teaching staff, admin staff, leadership and students and to improve both their understanding of ICT and their experience of its use.li liTo provide remote and face to face technical support in line with the academys ICT support service definition.li liTo support pupils and staff in the appropriate use of ICT, through advice or training.li ul pstrongRequired skills:strongp ul liAn IT technical background.li liEvidence of being a good communicator.li liEnthusiastic approach to customer service.li liGood technical skills.li liStrong audio visual skills.li liStrongly task-drivenmulti-tasking.li liGood oral and written communication skills.li liSelf-motivated.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website.strongp pstrongWorking hours: strong37 hours per week.p pstrongBenefits:strongp ul liWe offer a strong continuous professional development programme - if we see potential in your future, we want to help you grow with the academy and develop yourself in the direction you aspire to go.li liWe are supportive of our staff and want you to feel like you are coming to work with family.li liThere are opportunities to learn from and network across the Oasis trust.li liWe are on a journey together and offer exciting opportunities for our staff to contribute and show leadership.li liSupport staff are offered a generous annual leave allowance and a competitive pension, with defined benefits and life cover.li liOur results are impressive, and our staff and students have the positive relationships necessary to help make that happen.li liOur community engagement is second to none.li ul pstrongFuture prospects:strongp pFull-time employment opportunities upon completion of the apprenticeship. Opportunities to learn new skills and get involved with other areas of the business.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
IT quality and testing professionals
currency_pound
8.60 per hour
place
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school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 14 October 2025 event_availableClose Date: 11 November 2025
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