GetMyFirstJob | IT Apprentice in West Lothian
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IT Apprentice

Employer description: 

Bates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. 

Responsibilities:

  • Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices
  • Resolve 1st line issues and requests such as systems access, password resets & unlocks
  • Troubleshooting hardware issues
  • Maintain a customer focused approach, delivering superb value to the customer base
  • Provide excellent customer service at all times; offering empathy and patience to the users
  • Take accountability and ownership for all assigned issues
  • Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
  • Contribute to the continual service improvement culture

Desirable skills:

  • Experience of working in a customer service role
  • Basic…

Location
West Lothian
Employer
QA Apprenticeships
Provider
QA
Wages
£8.17 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Tuesday, November 18, 2025

Opportunity Details

Employer description: 

Bates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. 

Responsibilities:

  • Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices
  • Resolve 1st line issues and requests such as systems access, password resets & unlocks
  • Troubleshooting hardware issues
  • Maintain a customer focused approach, delivering superb value to the customer base
  • Provide excellent customer service at all times; offering empathy and patience to the users
  • Take accountability and ownership for all assigned issues
  • Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
  • Contribute to the continual service improvement culture

Desirable skills:

  • Experience of working in a customer service role
  • Basic general fault diagnosis
  • Excellent customer service
  • Strong communication skills
  • A team player who is self-motivated, enthusiastic, and keen to learn
  • Diligent with good time management skills and the ability to prioritise tasks
  • Proactive approach to work, with a positive and flexible attitude
Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.   If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.    For more information please visit the UK ENIC website.   

Working hours: 37.5 hours per week, 9am - 5.30pm (1hour lunch break)

Benefits:

  • Work uniform
  • Regular team outings
  • Pension scheme
  • Mentored by very experienced team members

Future prospects: 

  • Possibility of full time employment
About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Full Time 37.50 Hours per week IT quality and testing professionals 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Tuesday, October 21, 2025
Apply by
Tuesday, November 18, 2025
Interviews
Tuesday, October 21, 2025
Start date
Tuesday, October 21, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274981)

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pstrongEmployer description:strongp pBrodies LLP is a UK law firm headquartered in Scotland. It is the largest firm in its jurisdiction measured by income, directory rankings, and lawyer numbers. In the last three years, the firm’s revenue has grown by 20, and almost 100 new colleagues have joined. Today, we have more than 750 colleagues and offices in Aberdeen, Edinburgh, Glasgow, The Highlands, London and Brussels. They combine colleagues’ expertise in all business areas, to deliver Enlightened Thinking - new knowledge and new legal possibilities - uniquely suited to our Scottish, UK andinternational clients.p pBrodies are looking for a Data Analytics Apprentice to join their Anti Money Laundering Team based in either Glasgow or Edinburgh. The apprentice will work towards an SCQF Level 8 qualification in Data Analytics.p pstrongResponsibilities:strongp ul liObtain, assess, and verify client and related party identification making use of trusted industry sources and electronic platformsli liPerform initial screening and ongoing monitoring of Politically Exposed Persons (PEPs), sanctions, adverse media etc, assessing the output and discounting potential hits etc, and escalating to the MLRO as requiredli liAssess company ownership structures of varying complexityli liDocument research and analysis of clients andor matters in a manner suitable for audit internally and externallyli liUndertake appropriate research to obtain a good understanding of a clients business and related parties to monitor clients activities for red flags unusual transactionsli liManage relationships with and act as trusted AML support to key internal stakeholders: legal colleagues, Executive Assistants, Client & Matter Inception Team, AML Analyst Manager, AML Team (including the MLCO and MLRO)li liBe aware of Brodies information security policiesli ul pstrongDesirable skills:strongp ul liPrepared, organised and able to prioritise work efficiently and to strict timescalesli liExcellent attention to detailli liExperience working in a fast-paced environmentli liBe a strong team playerli ul pstrongSalary:strong18,000 - 20,000 per annump pstrongWorking hours:strong35 hours per week, hours between 7:30am - 6pm, Monday to Fridayp pstrongBenefits:strongp ul liEmployee discountli liEmployee pensionli ul pThroughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support. At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.p pstrongFuture prospects:br strongYou will gain a full-time role upon successful completion of the apprenticeship.p pstrongImportant information:br strongThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.emstrongp

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pstrongEmployer description:strongbr Sentinel Marine, founded in 2007 and headquartered in Aberdeen, is a leading provider of offshore support services with a modern fleet of multi-role vessels operating in the North Sea and worldwide. Specialising in Emergency Response and Rescue Vessels (ERRVs) and offshore support, the company is committed to safety, sustainability, and innovation. With growing involvement in renewables and environmental projects, Sentinel Marine continues to deliver flexible and dependable maritime solutions across energy and government sectors.p pstrongOverview:strongbr We are currently recruiting for a Digital Operations Apprentice! The right candidate will play a vital role providing daily support to the Technical & Operations Departments.p pTo succeed in this role you should be enthusiastic, pro-active and possess a strong can-do attitude. The ability to multi-task in a fast-paced working environment and an eye for detail is a must. You must also be able to work independently and as part of a team.p pAt Sentinel Marine, we value the mental, physical and financial health of our employees and their families and therefore offer a variety of company benefits including hybrid working and private health care.p pstrongResponsibilities:strongp ul liBecoming systems expect on fleet management system to manage orders.li liUtilising Microsoft 365 such as Excel to access data such as supplier and customer data.li liUsing collaborative tech to access Sharepoint for company data e.g. supplier information.li liBeing first response for arranging port facilities to vessel crews and client operational needs, both in the UK and abroad.li liUsing fleet management to prepare and verify POs for vessels provisions and stores, in accordance with allocated budgets.li liAssist in the day-to-day operational queries from fleet vessels.li liTake part in the operations afterhours duty rota.li ul pstrongDesirable skills:strongp ul liFlexibility and adaptability.li liGood communication skills.li liBasic IT skills.li liAbility to work under pressure and prioritise workload.li liDiligence and good attention to detail.li liHigh level of organisational skills.li liWillingness to learn.li ul pstrongSalary:strong14,722.50 per annum.p pstrongHours of work: strong37.5 hours per week, 8:30am - 5pm, Monday to Friday - 1 hour unpaid lunch.p pstrongBenefits:strongp ul liHybrid working.li liAnnual leave allowance.li liPrivate health care.li liCycle to work scheme.li liCompany pension.li ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrong APPLY NOW!strongp pp

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calendar_todayDate Posted: 13 October 2025 event_availableClose Date: 10 November 2025
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