Business Admin Apprentice

KEY RESPONSIBILITIES

· Processing orders for supply & manufacture

· Liaising with customers in a variety of different means

· Co-ordinating with other departments such as transport and production

· Building relationships with our suppliers

· Inputting customer quotations

· Customer complaints administration

· Calling customers to advise of collections.

· Updating customers on order progress

· Face to face customer service

· Answering the main telephone and fielding calls to relevant departments

· General business administrative tasks

Any other duties / responsibilities to meet and fulfil the needs of the business

JOB DIMENSIONS / SCOPE: Operating Budget, other key metrics

Performance Indicators:

· Meeting customer expectations with regards to order and quote turn around

· Accurate and timely delivery of administrative and customer service responsibilities

· Complete Level 3 Business Administration Apprenticeship

· Working with both the Sales & Admin team to get an overview of United Roofing

During this apprenticeship, you will be required to learn the following knowledge, skills and behaviours:

SKILLS:
· IT
· Record and document production
· Decision-making
· Interpersonal skills
· Communications
· Quality
· Planning and Organisation
· Project Management

KNOWLEDGE:

· Stakeholders
· Relevant regulations
· Business fundamentals
· External environmental factors
· Project management
· The Organisation

BEHAVIOURS:
· Professionalism
· Personal qualities
· Managing performance
· Adaptability
· Responsibility

RELATING TO PEOPLE INTERNALLY

Sales Administration Team, Finance team, Commercial Manager, Manufacturing and Engineering Manager, Logistics, Stores and Operational team.

RELATING TO PEOPLE EXTERNALLY

Customers, Suppliers

COMPETENCIES / CAPABILITIES

· Highly motivated

· Excellent attention to detail

· Strong prioritisation and organisational skills.

· Approachable character with the ability to empathize and listen.

· Ability to be flexible and adaptable to new tasks and duties in line with business needs

· Versatile approach to different levels of internal and external stakeholders