Digital Support Apprentice

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongKickstart your tech career with Brightskye!strongp pAre you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice!p pstrongTwo positions are available, with an immediate start!strongp pstrongWhy Brightskye?strongbr At Brightskye, we’re passionate about using technology to power innovation and make a real difference for our clients. As part of our team, youll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.p pstrongWhat youll be doing:strongp ul liActing as the first point of contact for customers for IT issues from forgotten password to printer meltdowns to connectivity issues!li liSpeaking with customers over the phone or email.li liHelping set-up and configure hardware and software.li liLearning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.li liMonitoring customers servers, internet connections and back-up systems.li liLearning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.li ul pstrongWhat were looking for:strongp ul liA keen interest in IT and a love for solving problems.li liGreat communication skills and a positive can-do attitude.li liAn appetite for technology advancements.li ul pstrongSalary:strong16,000 - 17,000 per annum.p pstrongWorking week:strong35 hours a week, Monday to Friday, 9am - 5pmp pstrongWhat youll get:strongp ul liA nationally recognised Modern Apprenticeship.li liReal hands-on experience with the latest tech.li liA personal mentor and a friendly team to back you up.li li31 days of annual leave.li liEmployee pension.li ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

IT Support Apprentice

QA Apprenticeships

pstrongWelcome to The Marketing Practice!strongp pWe’re not just an agency; we’re the trendsetters in the integrated era of B2B, armed with a global team of 300 B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We’re talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you’re next on our list!p pstrongAbout the role:strongp pThis position will suit a candidate with a keen interest in information technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IMvoicevideo communications etc. As the first point of contact for technical support, you will demonstrate strong communication and problem-solving skills and will be able to effectively manage your time to deliver on competing priorities.p pstrongResponsibilities:strongp ul liAssist with laptop and mobile device setup, imaging, and installation as needed.li liInstall software applications and apply updates.li liReview, prioritise, and respond to Service Desk tickets using defined recording practices.li liAssist colleagues with administration, troubleshooting and security functions in all areas of IT.li liPerform other IT-related duties as directed by the Head or Service Delivery or Group IT Director.li liSet up and maintain active directory-user accounts and security groups. Support with Change Management.li liHelp maintain and adjust as needed KPIs and SLAs both internal and with the business units.li ul pstrongDesirable skills:strongp ul liBe able to demonstrate basic hands-on knowledge of Microsoft products.li liPrevious experience in a desktop support role would be an advantage although not essential.li liPossess an interest in IT specifically focused on IT support.li liCan multitask and prioritise workload, while maintaining efficiency and quality of work.li liCan troubleshoot and solve problems relating to PC, laptop, printer and mobile device equipment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week.p pstrongBenefits:strongp ul liGenerous holiday allowance (plentiful PTO).li liShutdown between Christmas and New Year.li liPrivate healthcare and dental insurance.li liGroup income protection.li liSalary sacrifice pension scheme.li liAccess to well-being coaching or counselling sessions once a week.li liFinancial health support.li liParental leave - 12 weeks full pay for primary carers and an additional 50 pay for 12 more weeks.li liSocial committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.li liUse our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.li liSustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Consultant Apprentice

QA Apprenticeships

pstrongEmployer description:strongbr Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.p pAs an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.p pstrongOverview:strongbr We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervisioninstruction of senior staff.p pYou must be dedicated to learning and delivering the Turn IT On support service in a manner that embraces our company values and culture.p pstrongResponsibilities: strongp ul listrongCustomer service: strongWork with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail.li listrongTechnical responsibilities: strongLearn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation.li listrongQuality management: strongEnsure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc).li listrongGeneral: strongAttend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members.li ul pstrongRequired skills:strongp ul liBasic experience and knowledge of ICT and technical issues.li liWilling and quick to learn new programs or website interfaces.li liFlexible and approachable.li liCommitted to make a positive impact to your end users including teachers and pupils.li liAdaptable and able to cope with change including travel to a variety of schools.li liAble to work independently and good at planning and organising your own time.li liExcellent team player.li liExcellent customer services skills.li ul pstrongWorking hours: strongp p37.5 hours per week, Monday to Friday, 8am 4:30pm.p pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp