Digital Operations Apprentice

IT Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pEverything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsofts Modern Workplace shift in transforming businesses IT.p pBased in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices.p pstrongOverview:strongp pTo act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards.p pstrongResponsibilities:strongp ul liTo provide a professional and personal first point of contact to customers for their IT support queries.li liProvide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.li liTroubleshooting issues and logging them in the company ticket system.li liTo ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.li liEnsure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.li liEscalate relevant and more complex work to the 2nd line Helpdesk Technicians.li liUndertake simple maintenance tasks for monitored systems.li liTo proactively contact and chase customers until a resolution has been achieved or the issue is escalated.li liPrepare customer hardware ready for use such as buildingconfiguring customer pcs, servers or printers.li liInstalling software and building computers for customers.li liTake on ad hoc project work as directed by the IT Helpdesk Manager.li ul pstrongDesirable skills:strongp ul liA strong personal interest in IT and computing.li liHands on experience in general computing and IT services.li liPrevious experience in a customer facing role.li liGeneral understanding of PCs, servers, email, telephony, and Backup.li liExperience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365.li liGood technical knowledge.li liExcellent customer service and communication skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm.p pstrongBenefits:strongp ul liPension.li liPrivate medical on completion of probation period.li li25 days annual leave.li liEmployee of the quarter prize 500.li liEmployee of the year prize TBD.li liFree snacks and drinks.li liRetail, entertainment and gym discounts.li liBike to work.li liSeason ticket loans.li ul pstrongFuture prospects:strongp pOn successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas andor management level ITstrong.strongp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

Project Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pCircet UK is a world major player of the fast-growing global telecommunications industry. With operations in 13 countries in Europe, North Africa and America, they serve leading telecom service providers, manufacturers, and governments. They also have a proven track record of successfully supporting apprentices and kickstarting them in their careers.p pstrongOverview:strongp pWe are seeking a highly organised and proactive Project Support Apprentice to support the OSA Contract team. The successful candidate will be responsible for a range of project support tasks including processing DFEs, preparing estimate invoicing, managing daily job intakes, coordinating with subcontractors and submitting documentation to the client. This role requires strong attention to detail and excellent communication skills.p pstrongResponsibilities:strongp ul liTriage DFEs (Design for Excellence) efficiently and accurately using our in house AFS system.li liPrepare and manage estimate invoicing related to project milestones and activities using our AFS system.li liReview and check daily new job intakes on our in-house MIS system to ensure accuracy and completeness.li liIssue work instructions and orders to subcontractors promptly.li liSubmit date change requests (DCRs) and other required documentation to the client via Microsoft outlook and the in house AFS system.li liMaintain accurate records and update project databases regularly.li liLiaise collaboratively with internal teams, subcontractors and clients to ensure smooth project delivery.li liBecome an AFS system superuser for data tracking, reporting, and analysis.li liEnsure inhouse systems are fully up to date and accurate (training will be provided)li ul pstrongDesirable skills:strongp ul liGood working knowledge of Microsoft Excel is desirable.li liExcellent communication skills, both written and verbal.li liDetail-oriented with a commitment to accuracy and quality.li liAbility to work independently and as part of a team.li liWillingness to learn and adapt to new systems and processes through provided training.li ul pstrongSalary: strong21,000 per annum.p pstrongWorking hours: strong40 hours per week.p pstrongBenefits: strongp ul li25 days annual leave plus bank holidays.li liPension scheme.li liHoliday purchase scheme.li liLife assurance.li liExcellent career progression opportunities.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrong APPLY NOW!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

IT Engineer Apprentice

QA Apprenticeships

pJem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutionseverything from system builds and refurbishing, to virus removal, network troubleshooting, and data services.p pWe pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations.p pstrongOverview:strongp pAn exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support.p pstrongResponsibilities:strongp ul liComputer assembly and setupli liSoftware installation and configurationli liUpgrades, repairs and virus malware removalli liTroubleshooting and diagnosticsli liData recovery, transfer and backup solutionsli liCase management and customer supportli ul pstrongWhat were looking for:strongp ul liA strong interest in IT hardware and software, willing to learn from the ground upli liA logical, methodical approach to diagnosing and solving problemsli liGood communication skills; able to explain technical issues in ways non-technical users can understandli liReliable, organised, with attention to detailli liA positive attitude, willing to take initiative and ask questionsli liAble to drive (strongessentialstrong)li ul pstrongSalary: strong17,000 per annump pstrongWorking hours: strong35 hours per week, Monday to Friday, 9am to 5pmp pstrongWhat youll get - company benefits:strongp ul listrongStructured apprenticeship training:strong Guided learning with skilled mentors; combination of on-the-job experience and theoretical trainingli listrongFormal qualification:strong Opportunity to gain recognised IT engineering qualificationli listrongHands-on experience:strong Exposure to a wide variety of hardware, software, and customer typesbusiness and home usersli listrongSupportive team environment:strong Work with experienced technicians, ongoing coaching and feedbackli listrongCareer progression:strong Potential to move into a junior or technician role once apprenticeship is successfully completedli listrongEmployee discount:strong On computer hardware, peripherals, and services offered by Jem Computer Systemsli listrongTools and equipment provided:strong Access to workshop tools, diagnostic software, test hardwareli listrongContributory pension, holiday entitlement:strong As per statutory requirements, plus any additional company provisionsli listrongModern workshop facilities:strong Well-equipped workspace at Cupar Business Centre; good transport linksli ul pIf you are enthusiastic, driven, and looking to build a solid foundation in IT, wed love to hear from you!p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp