IT Support Apprentice

IT Consultant Apprentice

QA Apprenticeships

pstrongEmployer description:strongbr Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.p pAs an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.p pstrongOverview:strongbr We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervisioninstruction of senior staff.p pYou must be dedicated to learning and delivering the Turn IT On support service in a manner that embraces our company values and culture.p pstrongResponsibilities: strongp ul listrongCustomer service: strongWork with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail.li listrongTechnical responsibilities: strongLearn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation.li listrongQuality management: strongEnsure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc).li listrongGeneral: strongAttend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members.li ul pstrongRequired skills:strongp ul liBasic experience and knowledge of ICT and technical issues.li liWilling and quick to learn new programs or website interfaces.li liFlexible and approachable.li liCommitted to make a positive impact to your end users including teachers and pupils.li liAdaptable and able to cope with change including travel to a variety of schools.li liAble to work independently and good at planning and organising your own time.li liExcellent team player.li liExcellent customer services skills.li ul pstrongWorking hours: strongp p37.5 hours per week, Monday to Friday, 8am 4:30pm.p pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

IT Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pBates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout.p pstrongResponsibilities:strongp ul liLiaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA’s, Bates IT quality standards and ITIL best practicesli liResolve 1supstsup line issues and requests such as systems access, password resets & unlocksli liTroubleshooting hardware issuesli liMaintain a customer focused approach, delivering superb value to the customer baseli liProvide excellent customer service at all times; offering empathy and patience to the usersli liTake accountability and ownership for all assigned issuesli liAnswer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixesli liContribute to the continual service improvement cultureli ul pstrongDesirable skills:strongp ul liExperience of working in a customer service roleli liBasic general fault diagnosisli liExcellent customer serviceli liStrong communication skillsli liA team player who is self-motivated, enthusiastic, and keen to learnli liDiligent with good time management skills and the ability to prioritise tasksli liProactive approach to work, with a positive and flexible attitudeli ul divstrongEntry requirements:strongdiv ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul divYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.div divdiv divIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.div divdiv divstrongFor more information please visit the UK ENIC website.strongdiv divdiv pstrongWorking hours: strong37.5 hours per week, 9am - 5.30pm (1hour lunch break)p pstrongBenefits:strongp ul liWork uniformli liRegular team outingsli liPension schemeli liMentored by very experienced team membersli ul pstrongFuture prospects:strongp ul liPossibility of full time employmentli ul p!--StartFragment --p p classpf0strongspan classcf0About QA:spanstrongp p classpf0span classcf1Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. spanp p classpf0strongspan classcf0Interested? Apply now!spanstrongp p classpf0emstrongspan classcf2Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. spanstrongemp p!--EndFragment --p

Digital Operations Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pPG Paper is a global paper solutions company headquartered in Scotland, specialising in sourcing and supplying a wide range of paper and packaging products to businesses across the world. Today, PG Paper operates in over 60 countries across Europe, Asia, North America, and beyond.p pThey are looking to recruit an enthusiastic and motivated apprentice to support their busy team. They are looking for candidates with a keen interest in working within a busy office environment learning business processes and supporting their operational teams with administration tasks.p pstrongResponsibilities:strongp ul liServe as the first point of contact for incoming calls and correspondence from clients and supplies.li liTriage enquiries and route them to the relevant departments or individuals when required.li liBecome a system expert in our core platforms: NetSuite Oracle (ERP) and Salesforce (CRM).li liMonitor stock levels on NetSuite Oracle to ensure customer orders can be fulfilled.li liMaintain and accurately update customer records on Salesforce in a timely manner, ensuring data integrity.li liConduct research to support the operational team with project and client needs.li liManage sample handling within the order management process.li liIndependently manage assigned projects aligned with skill level.li liCreate, edit, and format documents using Microsoft Office tools.li liOrganise and file both digital and physical documents in line with company procedures.li ul pstrongYou will develop skills including:strongp ul liGood communication skills, both oral and written.li liGood organisational skills.li liGood interpersonal and customer service skills.li liAn ability to work using own initiative within boundaries.li liAn ability to work effectively with people across a wide range of levels and responsibilities.li liGood team-working skills.li ul pstrongThe successful candidate will have:strongp ul liExcellent communication skills, professional and articulate as many contacts do not have English as their first language.li liBe self-motivated and able to work independently with minimum direction.li liAble to work to tight deadlines.li liStrong organisational skills with the ability to multitask.li liStrong IT skills, with a good understanding of Microsoft Office packages especially Excel.li liQualifications at National 4 and National 5 or above.li ul pstrongSalary:strong 14,722.50 per annum.p pstrongWorking hours:strong Monday to Friday, 9am 5pm.p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp