IT Support Engineer Apprentice

IT & Hardware Apprentice

QA Apprenticeships

pstrongWhy join Its Lolly?strongp pBased in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.p pWe are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.p pOur aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.p pstrongOverview:strongp pThe IT & Hardware Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build systems using the Lolly software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.p pstrongResponsibilities:strongp ul listrongPOS system configuration:strongConfigure systems according to client specifications.li listrongBackoffice system administration: strongMaintain and troubleshoot POS and Backoffice systems.li listrongAccount management:strongSupport the setup and maintenance of customer and vendor accounts within the POS system.li listrongTraining:strongmaintain excellent product knowledge and provide training sessions to clients and stakeholders.li listrongHardware preparation:strongPrepare hardware for installations, including setup and testing.li listrongCompliance documentation:strongEnsure all compliance documentation is accurate and up-to-date.li listrongRepairs and maintenance:strongAssist in managing repairs and maintenance of POS hardware.li listrongInventory control:strongHelp manage inventory levels and ensure timely restocking of necessary components.li listrongCourier dispatches:strongManage courier dispatches for hardware deliveries and returns.li ul pstrongDesirable skills:strongp ul liKnowledge of Microsoft Office Suite, especially Excel.li liBasic understanding of software and hardware concepts.li liExcellent problem-solving abilities and attention to detail.li liWillingness to learn and adapt to new technologies and processes.li liStrong communication and interpersonal skills.li liAbility to work independently and as part of a team.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 42.5 hours per week.p pstrongBenefits:strongp ul liPension scheme.li liHoliday increase with service.li liWork events, socials etc.li liPersonal healthcare.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Technician Apprentice

QA Apprenticeships

pstrongAbout Northrop Grumman:strongp pNorthrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutionssupporting U.S. and allied defence operations worldwide.p pstrongAbout the role:strongp pYou will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution andor escalation, monitoring and escalating tickets according to our SLA’sand keeping users informed on status and progress of their tickets.p pThis is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period.The qualifications you will earn include Information Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).p pstrongResponsibilities:strongp ul liMonitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLAs setli liCallchat handling for all inbound customer contact to support new and existing ticket requestsli liAssist in creating new or updating existing documentationli liLog all tickets and service requests reported via telephone, chat, email, or automatically generatedli liTake ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycleli liCarry out initial support and classification of tickets and service requests to determine the correct SLA urgencyli liEnsure that all telephone, chat and email requests are logged within the ticket management toolli liComplete investigation and diagnosis via the remote management tools available or via communication with the end userli liResolve tickets by implementing permanent fixes or work around to known errorsli liResolve service requests by following standard work instructions processesli liInvoke appropriate technical escalation to ensure SLA is achievedli liProvide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customerli liIdentify and report any potential service breach to the Service Desk Managementli ul pstrongRequired skills:strongp ul liMust be customer focusedli liAnalytical approach with good questioning & listening skillsli liGood verbal and written communication skillsli liConfident and self-motivated with a positive can do attitudeli liHands-on team playerli liGood working knowledge of Microsoft office applications (Outlook, Excel, Word)li liGood working knowledge of Windows operating systemsli liBasic understanding of network infrastructure and system componentsli liAble to use own initiative to troubleshoot and find solutions to technical issuesli liDriving licence and own vehicle (suggested due to office location)li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 8:30am 5pm. Cheltenham based with occasional travel to London and Manchesterp pstrongBenefits:strongp ul liFlexible, compressed and hybrid working arrangementsli liCompetitive salaryli liPensionli liAnnual holiday allowance is 25 days, plus bank holidays and additional paid leave is available for Carers and Reservistsli liLife assuranceli liOnline benefits platformli liA range of health benefitsli liA range of financial benefitsli liEmployee assistance programmeli liFamily friendly policiesli liTravel benefits including car scheme and Cycle To Workli liProfessional developmentli liOnline learningli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongWhy Deans Engineering?strongp pDeans Civil Engineering is a civil engineering and groundworks company carrying out works for clients in a variety of sectors including social housing, healthcare, education,br commercial and private development.p pThey are currently hiring for a Digital Support Apprentice to support their Livingston site and work towards an SCQF Level 6 Apprenticeship Programme.p pstrongWhats involved?strongp ul liWorking as a first response to clients, engineers and colleagues relating to the current property repairsli liBecoming an expert and proficient in updating customer and job information on their in-house system called AXli liUsing Microsoft Packages such as Excel to process orders as they come through and using Sharepoint and Outlook to communicate these with other colleaguesli liManaging finance documents and invoice information on Sage and AX for dealing with purchase orders and invoices before they are processedli liWorking collaboratively across teams for administration tasks and any enquiries that come inli liUsing online shared drives and online client portals to update the database with information dailyli ul pstrongWhat do they need from you?strongp ul liExcellent customer service skills and clear communication with clients and colleaguesli liBe a strong team playerli liGood communication skillsli ul pstrongSalary:strong16,000 per annump pstrongWorking week:strongMonday Thursday 8:30am 5pm, Friday 8:30am 3pmp pstrongBenefits:strongp ul liPensionli liEarly finish on a Fridayli ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you will gain a full time role.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification atSCQF Level 6. p pIf you are interested in starting your career and receiving a work based qualification at the same time,strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.emstrongp