IT Helpdesk Support

  • Andrews Computers
  • Hemel Hempstead, Hertfordshire
  • £5.33 per hour

Receiving calls on It helpdesk from our customers and being first line technical fix where possible. If issue is more complicated to take down details and pass to second level senior technical manager. From 8am to 5pm. Must have good telephone manner with customers and willing to try to resolve problems.

Vacancy employer logo for Andrews Computers

  • GMFJ Reference
    76207
  • Wages
    £5.33 p/h
  • Hours
    37.50 per week
  • Date Posted
    22/09/2017
  • Start Date
    02/10/2017

  • Location
    Hemel Hempstead
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Andrews Computers

Description

IT Help Desk assistant Part of the technical team. Reporting into the IT helpdesk manager. Receiving support calls and inputting into our service desk control system and answering basic requests such as password changes etc. Keeping the customer updated on the status of the calls. Very fast environment as receiving upto 30 calls per day

For more information about this vacancy please contact Just IT Training Limited on 02035 409437 (Ref ID: 76207)

As skills improve would expect to have candidate work with other team members on server and PC installations and trouble shooting. Understanding of client/server networks, desktops, user accounts, shares and permissions, routers and internet access. Knowledge of active directory. Interest in all aspects of IT.
5 A-C GCSEs
Just IT
Good telephone manner and clear spoken English. Ability to communicate clearly with non-technical users. Good personal time management. Eagerness to learn and good team player.
Full time role offered at the end of the apprenticeship

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