- GMFJ Reference
37.30 per week
- Date Posted
- Start Date
Now Taking Applications
- Employment Type
Advanced Level 3
Description of Opportunity
For more than 10 years, our client has been successfully providing Live Chat for SME and corporate organisations; feedback from their customers has guided the development and expansion of their software.They currently have a fantastic opportunity for an talented and IT passionate individual to join their IT department alongside gaining experience within the industry.Key duties would include:Accurate Call Logging of all IT related incidents, problems and service requests and clearing them down by priority own all incidents through to resolutionEscalate calls according to impact at the correct timesChase engineers and keep clients up to date on problemsResolve basic first line user level tasks by telephone and remote desktop support
For more information about this vacancy please contact Just IT Training Limited on 02035 409437 (Ref ID: 77469)
Ability to work independently and maintain a high degree of self-motivationTeam work skillsOrganisational skillsGood written and oral communication skillsHigh proficiency in English; both spoken and writtenExcellent customer service skills
5 GCSEs (ideally A* - C) including ICT Maths and English.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.Your training will include gaining internationally recognised Level 3 IT qualifications
Adaptability and flexibilityProfessionalismPositive attitude and energyMature, calm personMethodical passion for ITInterest and knowledge of IT softwareConfident on the phone
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. AFTER THE APPRENTICESHIP Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.