Technical Support Technician

  • Utility Warehouse
  • London, Greater London
  • £5.33 per hour

Ever wanted to establish a career in IT alongside joining one of the UK's fastest growing companies, which encourages personal development? One of the largest utility providers in the UK is currently seeking an ambitious and eager to learn apprentice, whom will be supporting their technical service team.

Vacancy employer logo for Utility Warehouse

  • GMFJ Reference
    78645
  • Wages
    £5.33 p/h
  • Hours
    37.50 per week
  • Date Posted
    21/11/2017
  • Start Date
    11/12/2017

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Utility Warehouse

Description

Would you like to work for one of the UK’s fastest growing companies? How about a Company that will pay you up to 25% on top of your salary for simply providing great customer service? And how about a Company of around 970 staff that believes so strongly in internal progression that most of its Supervisors, Managers, Senior Managers (and even two of its Directors) began their careers here as Customer Service Advisors?

If so, you have come to the right place!Our client is the UK’s only fully integrated provider of a wide range of utility services and they are looking for a customer focussed, hardworking and technical individual to join their technical services team (training to be provided with all duties).

Key duties would include:

Landline – Troubleshoot issues relating to making and receiving calls and reporting line faults to our 2nd line support team and network provider for further investigation

Broadband – Troubleshoot issues affecting service operation such as authentication, connectivity and service performance along with LAN and WLAN Networks

Mobile - Troubleshoot issues relating to coverage, mobile data browsing/usage, making and receiving calls, roaming, additional service features such as voicemail access/retrieval and handset troubleshooting

VOIP - Troubleshoot issues affecting service configuration, operation and performance (QOS)E-Mail/Webmail - Configuration of E-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Mail, Thunderbird using the protocols IMAP/POP3/SMTP and providing guidance and support on our web mail platform

For more information about this vacancy please contact Just IT Training Limited on 02035 409437 (Ref ID: 78645)

Ability to work independently and maintain a high degree of self-motivation

Team work skills

Organisational skills

Good written and oral communication skills

High proficiency in English; both spoken and written

5 GCSEs at grade A* - C (or equivalent), including Mathematics and English.

You will receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Adaptability and flexibility

Professionalism

Positive attitude and energy

Mature, calm person

The successful candidates may progress within the company

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