IT Apprentice
QA Apprenticeships
pstrongAbout Churchill:strongp pWe are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives.p pOur brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchills group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed.p pOur sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.p pstrongOverview:strongp pWe are seeking a motivated and enthusiastic IT Apprentice to join our 1st Line Support team. This is an exciting opportunity for someone looking to start a career in IT, gaining hands-on experience while working towards a nationally recognized qualification. You’ll play a key role in supporting end users, helping to resolve IT issues, and ensuring smooth day-to-day operations.p pstrongYoull be responsible for:strongp ul liThe first point of contact for IT support via phone, email and ticketing system.li liLog, categorise and prioritise incoming support requests accurately.li liTroubleshoot and resolve basic hardware, software and network issues.li liAssist with setting up and configuring PCs, laptops, mobile devices and peripherals.li liEscalate more complex issues to the internal Support team where appropriate.li liPerform routine maintenance tasks such as password resets and user account management.li liMaintain accurate records and documentation of support tasks and resolutions.li liSupport the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment.li liParticipate in training and development activities as part of the apprenticeship.li liFollow all company policies and procedures, including data protection and security best practices.li ul pstrongAbout you:strongp ul liYou’re someone whos curious about how things work and love solving problems.li liYou might already enjoy helping friends or family with their tech issues, and youre keen to turn that interest into a career.li liYoure reliable, eager to learn, and not afraid to ask questions.li liYou thrive in a team setting but can also take initiative when needed.li liMost of all, you care about doing a good job and delivering a great experience to the people you support.li ul pstrongRequired skills:strongp ul liKeen interest in IT and technology.li liWillingness to learn and develop skills.li liGood communication skills, both written and verbal.li liA helpful and patient attitude with a customer-focused approach.li liBasic knowledge of Microsoft Windows and Office applications.li liGood problem-solving abilities and attention to detail.li liAbility to work as part of a team and take direction.li ul pstrongIn addition, the following experience would be beneficial:strongp ul liSome experience with IT (e.g., through school, personal projects, or work experience).li liFamiliarity with common IT systems such as Active Directory or Office 365.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp pThe team work on a 9-day rota over 2 weeks, so they get a day off every fortnight. 75 hours over 2 weeks, between 8am 5:30 on a rota.p pstrongBenefits:strongp pWe believe in rewarding talent and creating a workplace where everyone feels valued. Heres what youll get:p ul listrongEmployee ownershipstrong You are part of our success!li listrong247 GP access, plus mental health, wellness, financial, and legal support.strongli listrongTwo paid volunteering days per yearstrong Give back to a cause that matters to you.li listrongExclusive perks and discountsstrong More than 250 deals available.li listrongOngoing training and developmentstrong From apprenticeships to leadership programs.li listrongWellbeing, diversity & inclusionstrong Our Mosaic Committee and Mental Health First Aiders are leading the way.li listrongRecognition and rewardsstrong Celebrating our shining stars all year round.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp
category
IT quality and testing professionals
currency_pound
7.21 per hour
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 27 October 2025
event_availableClose Date: 24 November 2025
