IT Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongbr RM don’t just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers.br In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.p pstrongWhat’s involved?strongbr They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications.p pThis is a 1-year fixed contract position.p pstrongResponsibilities:strongp ul liProvide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queriesli liProblem resolution will be mainly using remote tools such as NetOp or Centrastageli liEnsure systems are updated on a real time basis including detailed and accurate call notesli liEnsure calls are progressed and closed in line with contracted service level agreementsli liEscalate any issues on call progression or customer issues (Some equipment handling may be required)li liProvide support for site visits to schools to resolve problems which we are unable to address remotelyli liParticipate in project work such as installations and software rolloutsli liIdentify and deliver improvements in toolsprocesses to maximise efficiency and customer satisfactionli ul pstrongRequired skills:strongp ul liStrong multitasking and problem solving abilitiesli liExcellent communication and inter-personal skills, via phoneli liStrong planning, organising and prioritising abilitiesli liCustomer focusedli liFlexible to cope with change, be proactive and adapt quickly to a developing type of service deliveryli ul pstrongSalary: strong16,000 per annum.p pstrongWorking week: strong40hrs a week.p pstrongBenefits:strongp ul liCompany eventsnights outli liProgression opportunitiesli liFree onsite parkingli liModern open plan office spaceli liJoining a team with established QA Apprenticesli liGet to undertake a tried and tested apprenticeship training planli ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 6. strongbr If you are interested in starting your career and receiving a work based qualification at the same time, strongAPPLY NOW!strongp
