Community transport driver
Home services | Social care | Transport
Community transport drivers provide a door-to-door service for people who can't easily use public transport.
£14,000 Starter - £25,000 Experienced
45 to 47 a week (early mornings as customers demand)
Where to start
You can get into this job through
an apprenticeshipapplying directly
You could do a passenger transport driver Level 2 apprenticeship.
This will usually take 12 months to complete. You'll do on-the-job training and spend time with a college or training provider.
You'll need to be 18 and must hold a valid UK driving licence, at least Category B (car driving licence).
There are no set entry requirements but it may help you to get in if you have some GCSEs, usually including English and maths, or equivalent.
If you have previously worked with vulnerable children or adults, or have driving experience and a clean licence you may be able to work as a volunteer driver.
Some organisations may be willing to offer training towards recognised community transport standards like MiDAS.
It may be possible to apply directly if you have relevant skills and knowledge, although your employer will give you training.
You'll need a category D licence to drive larger passenger carrying vehicles (PCVs) with more than 9 seats.
Experience in customer care, healthcare or social work will be useful. It will also help if you have an understanding of disability needs as many of your passengers will be disabled.
What it takes
Skills and knowledge
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- sensitivity and understanding
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- knowledge of transport methods, costs and benefits
- customer service skills
- knowledge of public safety and security
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You'll need to:
- have a full driving licence
- be over 21 years of age
- pass enhanced background checks
- have a good level of fitness
What you’ll do
In this role you could:
- plan the best route
- follow a regular timetable
- offer a door to door collection and drop off service
- lift and help passengers on and off
- use a tail lift to help wheelchair users access the bus
- perform basic daily, weekly and 6 monthly vehicle checks
- keep the vehicle tidy between journeys and fill up with fuel
You could work from a vehicle.
You may need to wear a uniform.
Career path and progression
With experience, you could progress to operations or service manager.
With the right licence, you could also move into other areas of driving, or, with further training, into vehicle maintenance and repair.