IT Support Apprentice
NQC LIMITED · Manchester
Weekly Hours Worked: 37.5 hours per week, Monday - Friday 09:00 - 17:30
About Company
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries. Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long-term plan for sustainability, and a better future.
Key Responsibilities
As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day to day activities:
First-line support
Provide first-line technical support to employees, resolving hardware and software issues.
Log and manage support tickets using a helpdesk system.
Assist with the setup and configuration of workstations, laptops, and mobile devices.
Systems Administration
Assist with the maintenance and monitoring of IT systems and networks.
Perform routine audits through system checks and backups.
Network Support
Assist with basic network troubleshooting and maintenance.
Learn about network protocols and technologies.
Help to ensure network security and stability.
Data Management
Assist with data entry, data backup, and data recovery processes.
Learn about database management and data security.
General
Assist with the inventory of IT equipment.
Create and maintain IT documentation.
Follow IT security policies and procedures.
Apprenticeship Learning and Development
Attend training sessions and workshops to develop your IT skills.
Complete coursework and assignments as part of your apprenticeship program.
Stay up-to-date with the latest IT trends and technologies.
Work towards achieving the required qualification.
As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post.
General Responsibilities
In addition to the key role responsibilities outlined above, all staff are required to undertake the following responsibilities in adherence with company policies:
● Be an ambassador for the company at all times.
● Maintain a high quality of communications, internally and externally.
● Carry out any reasonable job related task requested.
Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies.
● Attend training courses provided by the company and maintain awareness and adherence to company policies and processes.
Skills required
- Basic understanding of computer hardware and software.
- A passion for IT and a willingness to learn.
- Strong problem-solving and analytical skills.
- A pro-active approach to your learning and work.
- Excellent communication and interpersonal skills.
Qualifications required
- GCSEs at Grade A or above in English and Maths
- Desirable: GCSE Computer Science or similar.
- Evidence of continued professional development.
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
