IT Support Apprentice

Universal Technologies was launched in 2005. As a team of engineers, we recognised that clients needed more than what the marketplace was offering. With legacy systems needing replacement, and in house IT teams dwindling, clients were coming at us with questions about how to make the most of the technology available.

Monday to Friday, 9.00am - 5.00pm. 37 hours 30 minutes a week1 year 4 monthsCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, A genuine interest in IT, technology and helping people solve problems., A positive attitude and willingness to learn., Good communication skills and confidence speaking with customers and colleagues., A methodical approach, with good attention to detail., Good organisation skills and the ability to follow instructions and meet agreed deadlines., A basic understanding of IT concepts such as Windows, Microsoft 365, hardware and networking would be helpful, but full training will be provided., Apple knowledge would be beneficial but is not essential., A professional manner and an understanding that customer service is a key part of IT support.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Other requirements

• A genuine interest in IT, technology and helping people solve problems.
• A positive attitude and willingness to learn.
• Good communication skills and confidence speaking with customers and colleagues.
• A methodical approach, with good attention to detail.
• Good organisation skills and the ability to follow instructions and meet agreed deadlines.
• A basic understanding of IT concepts such as Windows, Microsoft 365, hardware and networking would be helpful, but full training will be provided.
• Apple knowledge would be beneficial but is not essential.
• A professional manner and an understanding that customer service is a key part of IT support.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

What You’ll Gain:

• A recognised Level 3 ICT qualification
• Hands-on experience working with real customers and IT support
• Development of technical knowledge, digital, and communication skills
• Exposure to IT support issues and ticket systems