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Customer Service Support Advisor

British Telecommunications PLC · Gurugram, 122002

Advertised on British Telecommunications PLC. We've listed it here so your search is complete — applications are handled on their site.

Business & AdministrationOther Employment OpportunityOn-siteFull-timeOther Employment Opportunity

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

The essentials

Hours, commitment and the dates that matter.

Posted 08 Sep 2026
Apply by 24 Sep 2026

Where you'd be based

122002

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