Support Worker

As a Senior Support Worker, you will support the Registered Manager with the day-to-day organisation and effective running of the service, providing leadership to the staff team and helping to maintain a safe, healthy and supportive environment.

You’ll play a key part in delivering person-centred support that promotes independence, social development and life skills—ensuring support reflects each person’s culture, identity, preferences and needs.

Key Responsibilities

• Support the Registered Manager to monitor and improve person-centred service delivery
• Promote and monitor health & safety, including risk assessments and infection prevention and control
• Ensure staff practice supports people’s care, protection and wellbeing, in line with regulations and standards (including CQC)
• Provide day-to-day guidance and leadership to Support Workers, including coaching and performance support
• Support recruitment, induction and development of staff, including Care Certificate and mandatory/service-specific training
• Use IT systems to support management of incidents, training, quality assurance and occupancy
• Work with external professionals/agencies to support positive outcomes and service development
• Support effective record keeping and evidence-based reporting
• Contribute to medication processes in line with policy (including supporting systems for self-administration and ensuring checks are completed)
• Support with rota planning and maintaining safe staffing levels (as directed)
• Act as a point of contact in the absence of the Team Leader

What We’re Looking For (Essential)

• NVQ Level 3 in Health & Social Care (or equivalent or happy to work towards this)
• Knowledge of CQC standards, safeguarding, MCA/DoLS, and health & safety requirements (e.g., manual handling, food hygiene, medication)
• Strong communication skills (written and verbal) and ability to build rapport with individuals and families
• Team-leading ability with high standards and attention to detail
• Experience with rota planning/complex rostering
• Flexible approach to working hours
• Able to travel/commute within a reasonable distance to support the service as needed

Desirable:

• NVQ Level 3 in Health & Social Care
• Experience of medication management
• Support plan writing

Why Join Us?

• A chance to develop your leadership career in a values-led organisation
• Ongoing training and development, including support with mandatory and service-specific learning
• A role where you can make a meaningful difference every day