IT Support Apprentice
pstrongEmployer description:strongp pAFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.p pIf you have a strong interest in technology, an eagerness to learn, and great problem-solving skills, you could be a perfect fit for AFP Technology’s apprenticeship programme. No prior experience is necessaryjust a willingness to dive in and grow with us!p pstrongResponsibilities:strongp ul liProvide first line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.li liTo organise your own time and self-manage your workload, ensuring all time spent on a job is logged.li liVisit clients sites as and when required.li liPreparing laptops to go to customers sites, diagnosing problems with laptops that have come in, including configuring new laptops, replacing parts on used laptops to then return to customers.li liInstall client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD.li liWork with a number of network devices including routers, leased lines, creating firewalls, setting up VPNs, DHCP, DNS, VLANS, TCPIP.li liManaging customer expectations, giving realistic timeframes and advice.li liCreate, manage and escalate tickets to helpdesk when needed using RMM and PSA in line with SLA.li liConduct software updates virtually by remoting into users or in person on site or with PCs brought to the office.li ul pstrongDesirable skills:strongp ul liSomeone who has decent knowledge with computer hardware.li liOutgoing individual.li liEager and willing to learn.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp pMonday to Thursday 9am 5pm, Friday 9am 4:30pmp pstrongBenefits:strongp ul li28 days holiday.li liChristmas week off.li liFree parking.li liEV charging.li liTravel expenses paid.li liCompany eventsnights out.li liBright HR employee portal with access to hundreds of discounts offers.li liEmployee assistance and wellbeing programme.li liUnlimited professional certifications and training.li ul pstrongFuture prospects:strongp pPermanent employment after successful completion of apprenticeship.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp