A career in customer service isn’t just what comes straight to your mind upon hearing it, there’s a lot more to it than you might think! You’ll be helping customers learn how to use products, how they can improve their experience or aiding them with any issues they encounter. It’s one of the most important aspects in any organisation, your role is essential to ensuring customers stay with your business to allow your company to keep making money!
Often, a role in customer service also incorporates aspects from other industries too. You may be required to negotiate new contracts, organise webinars, get involved with administration, as well as spending time on the phones or meeting clients face to face. Customer service is ideal as a stepping stone for your career if you want to get into management or administration in the long run.
Work experience is highly valued by all employers. If you enjoy talking to people, it is likely that you’ll be really suited to a job in customer service. However, you’ll never know if it’ll be right for you unless you give it a go! It’s also great to show employers that you have experience of a professional environment, and really gives you that edge when you start looking for roles. Your experience doesn’t need to specifically be in customer service as most roles have a customer facing aspect which will be a great advantage for you.
Unsure about what a work placement could involve? You should’ve asked!
If you know that you want a career in customer service, you could choose to start an apprenticeship. This will give you great experience in a professional role as well as give you the qualification to back up your knowledge. You’ll also be able to apply your learning into your job to continually improve, all while earning a salary! You’ll be alongside experienced colleagues, so you’ll soon know all the ins-and-outs of the customer service industry. Some of the apprenticeships available to you include:
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Although university isn’t the most common route for people wanting to start their career in the customer service industry, it can be a great opportunity for you. You’ll learn all about the academic knowledge of customer service and be able to choose your own units to specialise in areas of customer service that you want to know more about, setting you up for your dream career! However, you could choose a degree in another subject and then get a job in customer service when you graduate as the skills you’ll learn whilst you’re there will still be applicable. Degrees in customer service include:
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After university you could choose to enter into the customer service industry straight away – this could either be through a full-time permanent graduate role, or a graduate training scheme or programme. A customer service graduate scheme will help you further develop your skills that will be ideal for any further career development in your future. Why not start looking for graduate opportunities and see what’s out there for you.
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The customer service industry is one which allows you to get a job straight out of school or college or even as a career change, this isn’t to say that experience and qualifications aren’t important though! Customer service will give you the opportunity to continue to develop your career whether that’s going into management or specialising in a certain industry.
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