IT Support Apprentice
QA Apprenticeships
pstrongAbout SPS:strongp pSpecial Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.p pstrongOverview:strongp pYou will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands-on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills.p pThe apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services.p pstrongResponsibilities:strongp ul liProvide Tier 1 and supervised Tier 2 IT systems support for the companys users, devices, and internal network services, escalating complex issues as required.li liAssist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory.li liSupport the purchase, setup, and installation of IT equipment as required.li liMaintain an accurate inventory of all technology assets, ensuring updates to asset management systems.li liAssist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patchingupgrades, and management of cloud services.li liHelp manage service accounts and vendor contracts (e.g. internet, phone, printer).li liContribute to maintaining documentation of the companys technology architecture.li liResearch and suggest service enhancements to improve efficiency and user experience.li liSupport the implementation and maintenance of the companys ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System.li liAssist with cyber security initiatives such as endpoint management, access control, and awareness activities.li liAssist with privacy and cyber client engagements as required.li liEnsure compliance with GDPR and UK data protection regulations in all IT operations.li liCollaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives.li ul pstrongRequired skills:strongp ul liInterest in developing a career in IT operations or systems support.li liBasic understanding of computer systems, networks, and data protection.li liEnthusiasm for technology, problem-solving, and continuous learning.li liStrong attention to detail and willingness to follow documented procedures.li liMust be eligible to work in the United Kingdom.li liMust complete a background investigationli ul pstrongAdditionally, the following experience would be beneficial:strongp ul liSome prior exposure to IT systems through study, personal projects, or work experience.li liAwareness of macOS, Windows, or Google Workspace environments.li liFamiliarity with basic networking concepts (IP, DNS, VPN).li liInterest in cyber security and privacy frameworks (ISO 27001, GDPR).li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking week:strongp pThis role is a hybrid working remotely from a home office and the SPS Hereford corporate office.p pThis is a full-time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10 travel.p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp
category
IT quality and testing professionals
currency_pound
7.69 per hour
location_city
Herefordshire
calendar_todayDate Posted: 29 Oct
event_availableClose Date: 26 Nov
school Advanced Level 3 Apprenticeship
