IT Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongp pDial A Geek is a Bristol-based Managed Service Provider (MSP) specializing in IT support, Cybersecurity, and compliance solutions for businesses. Founded in 2006, the company has grown from a one-person operation to a certified B Corp with a strong focus on sustainability and social impact. Dial A Geeks mission is to help businesses protect their data, enhance productivity, and achieve compliance through its comprehensive Protect & Grow managed IT plans.p pServices include Microsoft 365 and Google Workspace management, device security, vulnerability management, AI-enhanced email security, and disaster recovery planning. With a reputation for clear, jargon-free communication and strong client relationships, Dial A Geek supports nearly 1,000 businesses across Bristol, the South West, and the UK.p pIf you’re looking for a supportive environment to kickstart your IT career, we want to hear from you!p pstrongResponsibilities:strongp ul liAnswering phone calls and logging ticket requests efficientlyli liProviding helpdesk support via email, phone or remote supportli liKeepingaccuraterecords of work completed and ongoing jobsli liVisiting clients on site to resolve issuesli liHandling new computer setups, employee onboarding and offboarding requestli ul pstrongDesirable skills:strongp p!--StartFragment --p ul li classpf0span classcf0Customer service skillsspanli li classpf0span classcf0Good communication skillsspanli li classpf0span classcf0Team playerspanli li classpf0span classcf0Great work ethicspanli li classpf0span classcf0Experience within IT is desirable but not essentialspanli ul p!--EndFragment --p pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong37.5 hours per week, Monday to Friday, 9am 5pm with 30 mins lunch break. This role is strongoffice basedstrong on a full time basis.p pstrongBenefits:strongp ul liPrivate health insuranceli li20 days holiday bank holidays time off for Christmasli liAccess to Cycle to Work and Tech schemesli liQuarterly officehangoutactivityli liFree eye testsli liParking permit (Bedminster East)or secure cycle parkingli liCompany pensionli liSupplied office snacksli ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, the opportunity to become a full time member of staff.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp










