Service Desk Apprentice
QA Apprenticeships
pstrongEmployer description:strongbr NCS Office Systems Ltd is a dynamic and growing company that specialises in providing high-quality office solutions and services to clients. We pride ourselves on creating a supportive, collaborative workplace that fosters growth and development.p pstrongOverview:strongbr Were currently looking for an enthusiastic and motivated apprentice to join our team and help with the day-to-day operations.p pstrongstrongstrongResponsibilities:strongp ul liTriage and log all service calls across region, acting as first responder, ensuring this log is maintained for full visibilitytraceability. Timely call resolution and customer satisfaction remain priority.li liEffectively utilise CRM, 2Serve, which you will become a superuser in, and ERP systems to manage service workflows, track performance metrics, and support decision-making.li liContinuously monitor response times for all service requests; initiate escalation protocols when calls approach or exceed SLA thresholds.li liStrategically allocate and manage engineer diaries to optimise coverage and ensure compliance with all SLAs and contractual obligationsli liMaintain consistent and accurate updates on all active service calls, with a focus on those exceeding agreed SLA terms.li liCollaborate with other departments to address and resolve service-related issues efficiently.li liEnsure all equipment installations are scheduled and initiated within 4872 hours of request.li liMonitor, document, and report all chargeable service activities to ensure accurate billing and revenue tracking using Excel.li liEmploy advanced knowledge of MS Office to gather information from Excel sheets and other PC-based tools to streamline documentation, reporting, and communication.li ul pstrongDesirable skills:strongp ul liConfident and friendly.li liWilling to learn and able to work in a busy environment.li liAmbitious.li liAble to work in a team environment.li liGood communication skills.li ul pstrongSalary:strongbr 15,704 - 17,888 per annum, depending on experience and age.p pstrongWorking week:strongp p40 hours a week, Monday to Friday,8:30am - 5:30pm.p pstrongBenefits:strongp ul li20 days annual leave plus public holidays.li liNo weekend work!li liAbility to grow in a supportive environment.li liOpportunity to gain formal qualification whilst in role.li ul pstrongFuture prospects:strongp pNCS Office Systems have supported numerous apprentices in the past who’ve progressed within the company following successful completion of their apprenticeship.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp
Advanced Level 3 Apprenticeship
Posted 1 day ago 27 days until closing
