IT Technician Apprentice
Propergeeks Ltd · Wallasey
Weekly Hours Worked: 9.30 – 4 Monday - Friday
About Company
It support and repair, retail hardware and software, retail accessories and printer ink.
Duties and Responsibilities
Assist in the diagnostics and repair of hardware/software failures and user generated issues
Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
Interact with customers in our store and answer customer queries on the telephone and by digital contact
Assist customers in our store with the purchase of hardware, software, printer ink and accessories
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend Company sourced training courses in association with your Apprenticeship Learning Plan
Sign and comply with the Company’s dictated procedure in the reporting of illegal and legal adult digital content
Comply with our Equal Opportunities and Equitable Access policy
Comply with our dress/uniform code
To assist in the diagnosis of, and the repair of, computerised device failure, software failure and software installation failure.
To sell our range of hardware and software products and to assist customers at the counter and on the telephone.
Skills required
A good understanding of computer hardware and software
An ability to communicate complicated technical terms to it-novice customers
An ability to research device failure fixes and to conclude a repair plan based on that research
Proficient at writing-up contemporaneous notes
Qualifications required
GCSEs at Grades 9–4 (A*–C) or equivalent, including English and Mathematics.
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Future prospects
Progress to mobile technician or shop management role.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
