£15,000 Starter - £20,000 Experienced
44 to 46 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college course
You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include the Level 2 Certificate or Diploma in Aviation Environment. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course.
You could train for this role through a Level 2 apprenticeship as a aviation ground operative.
This will usually take 12 months to complete. You'll do on-the-job training and spend time at a college or training provider.
You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship.
There are no specific entry requirements but some employers may prefer you to have a few GCSEs at grades 9 to 4 (A* to C), particularly in maths and English.
Experience of warehouse work and an LGV (Large Goods Vehicle) or forklift truck licence could be helpful when applying directly
for this role. Seasonal work may be available, with large increases in the number of travellers in busy holiday periods.
Jobs may be advertised on the websites of airport authorities and agencies, recruitment agencies and in local newspapers.
What it takes
Skills and knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- sensitivity and understanding
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- the ability to work on your own
- a desire to help people
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You'll need to:
- pass security checks
- be over 18 years of age
- pass a medical check
- pass enhanced background checks
You may need your own transport to get to and from the airport, as public transport may not cover all of your shift times. Some jobs ask for a full UK driving licence.
What you’ll do
- transfer luggage from check-in areas to departure areas
- make sure luggage gets onto the right plane
- move luggage to and from aircraft holds using trucks, cargo loaders and conveyor systems
- store cargo in warehouses
- load luggage onto conveyors in the arrivals hall
- report baggage that's damaged or suspicious
You could work on an aircraft, at an airport or in a warehouse.
Your working environment may be outdoors in all weathers.
Career path and progression
With experience, you could work as a 'lead ramp hand', lining up planes ready for the next flight. You could also train staff on equipment and procedures.
You could move into supervisory management or passenger handling operations.