IT Support Technician Apprentice

  • Withheld
  • Leeds
  • £4.50 per hour

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  • GMFJ Reference
    128130
  • Wages
    £4.50 p/h
  • Hours
    40.00 per week
  • Date Posted
    30/03/2021
  • Start Date
    30/03/2021
  • Duration
    Not Specified

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description:

Our Client has been installing IT systems since 2006. Originally starting out as smart computer solutions it grew to focus on the Bar & Restaurant Industry and provide tailored IT solutions across the whole of the UK. 

With over twelve years in the industry, they make sure everything’s running smoothly and you understand exactly how it all works.

 

Overview:

QA has an exciting new opportunity for an IT Support Technician. So if you are a driven customer service orientated individual who had a strong desire in getting into a 1st Line Desk support apprenticeship role this role will be perfect for you.

You don't have to build computers from scratch to be a perfect fit, as long as you are a people person we would like to hear from you. 

About the Role:

You will be a responsible Helpdesk Operator to perform a variety of tasks to support the team that provides bespoke IT systems for the Hospitality Industry.

 

Main responsibilities:

  • Provide a polite & efficient service to callers to the Help Desk
  • Day to day management of Helpdesk function
  • Log support requests
  • Use of software to support responses to customer enquiries
  • Interpreting and resolving basic queries
  • Carry out additional duties as required by the Customer Support Specialist

 

About you: 

No specific technical skills are required, but a strong work ethic and friendly personality is a must!

Basic knowledge of networking, Microsoft and Windows OS not essential but would be advantageous.

All training provided.

Desired skills and qualities:

  • The ability to communicate confidently and clearly both face-to-face and over the phone
  • Good organisational, time management, and prioritisation skills
  • The ability to work within the team and assists others where required to achieve a common goal

 

Desired qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Working week:

40hrs a week.

Benefits: 

  • Fantastic opportunities for career progression for the right candidate.
  • Generous bonus scheme including discretionary 6 monthly bonuses and performance-related bonuses.
  • A casual yet professional working atmosphere so you can come to work dressed how you feel comfortable (within reason!)

 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 128130)

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