IT Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongbr At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.p pstrongOverview:strongbr We now have an exciting new position for an IT Support Apprentice to join our growing team. br This is a fantastic opportunity for someone to embark on a career in technology, working for an ambitious and successful law firm.We are looking for an individual who is enthusiastic, hardworking, able to work independently and as part of a team, and who has first rate communication skills both written and verbally. Advanced IT skills are not required, as these will be taught.p pThe role also offers the opportunity to get involved in project work, application specialism and training, so is a fantastic opportunity.p pstrongResponsibilities:strongp ul liFirst point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-personli liMonitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up-to-date with status updatesli liMaintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolutionli liSetting up user accounts, laptops, and smart phones for new starters joining the firmli liPreparing meeting rooms for Teams and Zoom calls, and presentationsli liArranging for home working equipment to be dispatched or collected from employee’s homesli liInvolvement within training processes for new starters, ensuring they are confident with the applicationssoftware they are usingli liResolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speechmikes and webcamsli ul pstrongDesirable skills:strongp ul liYou will need to be keen to learn, be bright and enjoy providing high levels of customer service, developing a good rapport with our usersli liAble to work well under pressure and ability to meet deadlinesli liExcellent attention to detailli liAble to manage own workload and show initiativeli liFlexible in approach to workli liPersonable, polite and professionalli liEager to find somebody able to learn and work hard for the teamli ul pstrongEntry requirements:strongp ul li3 GCSE’s (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information, please visit the UK ENIC website.strongp pstrongWorking hours: strong37.5 hours per week. This role is based on-site and requires attendance five days a week.p pstrongBenefits:strongp ul li25 days paid holiday per annum, plus additional leave for significant life events - this includes an additional day of leave for your birthday each yearli liOption to purchase up to five additional days of holiday each yearli liLife Assurance and competitive income protection schemeli liAccess to private medical and dental insurance from day oneli liEnhanced parental leave policiesli liEmployee Assistance Programme with face-to-face counselling servicesli liVariety of staff wellbeing initiatives including pilates classes and subsidised gym membershipsli liComprehensive pension planli liA range of bonus schemes recognising referrals and client introductions.li liWedlake Bell has made a commitment to pay all employees at least the London Living wage 15. (With plenty opportunities to increase your salary overtime)li ul pstrongFuture prospects:strongp pThis is an 18-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.p p!--StartFragment --p p classpf0strongspan classcf0About QA:spanstrongp p classpf0span classcf1Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. spanp p classpf0strongspan classcf0Interested? Apply now!spanstrongp p classpf0span classcf2emstrongPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.strongem span!--EndFragment --p
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