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IT Service Desk Apprentice

  • QA Apprenticeships
  • , Hertfordshire
  • £9.13 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £9.13 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description:

AzteQis the onlytechnology partnerthat deliversITEnablementServicesthatprogress the customers strategic goals and ambitionsby puttingthe userat the heart of everythingwe design, deliver, and installthrough our uniqueend-to-end approach–AzteQCUBe, and supported by our User Centric mantra – People First, Technology Second.

Finding and retaining highly skilled people is key to the success of our business, we offer a challenging, supportive, and satisfying working environment. AzteQ is a rapidly growing company and our people first approach extends to our staff as well as our customers. There is plenty of room for growth within the company and we will always promote from within where possible. We believe a company cannot succeed without the success of its staff so our goal is to empower employees to work on things they are passionate about and give them the autonomy to do so.


This apprenticeship role will provide you with a broad understanding of the various elements of IT support and infrastructure. From analysing issues on our helpdesk to visiting client sites to triage, resolve or escalate issues. The role is to provide first line IT support to clients, assisting with issues via the phone, email and remote support tools. Provisioning cloud-based services by utilising various vendor cloud portals and using the company’s Remote Management and Monitoring (RMM) tools to manage and monitor client infrastructure and work with NOC team.

Key Responsibilities:

  • To provide triage & 1st line technical support.

  • Raising tickets and escalating as required.

  • Remote access to the client’s machine to resolve problems under guidance.

  • Assisting Level 1 Service Desk Analyst as part of training programme.

  • To assist with installs, moves and changes. Physically building, configuring, installing or repairing IT services and solutions under guidance.

  • Log all incidents in the Service Desk system as required/directed and follow ITIL based service desk procedures and processes.

Desired Skills and Attributes:

  • Self-motivated with the ability to get on well with customers

  • Have a confident and professional approach to their work

  • Have a commitment to learning new processes

  • Good interpersonal skills

  • Good team player

  • The ability to prioritise work loads

Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.


  • A passion and interest in IT

  • An understanding of Microsoft packages

  • Drive and ambition to succeed

  • Good communication skills

  • Punctual and reliable

  • Good problem solving and organisational skills

  • Self-motivated and use own initiative

  • Good team player

Future Prospects: 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 247250)

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