Work Description
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.
Qualification
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Job Tasks
receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
makes reservations, books tickets, organises insurance policies on behalf of customers;
follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
addresses customer complaints and problems;
informs customers of special promotions and new product launches.
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Administrator, service, customer Administrator, services, customer Adviser, care, customer Adviser, consumer Adviser, customer Adviser, relations, customer Adviser, service, customer Adviser, service Adviser, services, customer Advocate, customer Agent, reservations Agent, services, customer Ambassador, student Assistant, care, customer Assistant, centre, service Assistant, liaison, customer Assistant, relations, customer Assistant, reservations Assistant, service, customer Assistant, services, customer Associate, care, customer Clerk, consumer Clerk, liaison, customer Clerk, query, sales Clerk, reservations Clerk, service, customer Clerk, services, consumer Clerk, services, customer Consultant, care, customer Consultant, sales, after Consultant, service, customer Controller, consumer Coordinator, care, customer Coordinator, service, customer Executive, relations, customer Executive, relations, guest Executive, services, customer Father Christmas Guide, store Handler, complaint Officer, care, customer Officer, commercial Officer, complaints Officer, liaison, customer Officer, liaison, sales Officer, relations, customer Officer, service, customer Officer, services, customer Representative, relations, customer Representative, service, customer Representative, services, customer Reservationist Specialist, service, customer
Estimated Pay
Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).Unemployment Data
The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.
Projected Employment Levels
Estimated Hours