Industry Sectors

Travel & Tourism.

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Industry Summary

Travel & Tourism equals adventure, and could open up routes to working abroad. It’s big business too. Or perhaps fitness is more your thing? If so, the Leisure & Sports industry could be for you. It’s also growing fast – offering roles in recreational and professional sports, and more.

Work at dizzying heights as cabin crew. Entertain guests in a tropical destination as a holiday rep. Or explore exciting roles a little closer to home. An apprenticeship in Travel & Tourism will be packed with possibilities. You can go places in Leisure too. From fitness instructor to sports coach, helping others reach their goals while you achieve yours can be hugely rewarding. And yes, even if the idea of the gym doesn’t do it for you, there are plenty of great apprenticeships you could be in the running for – like opportunities in Leisure Management.

With an apprenticeship you can get ahead faster and go anywhere, no matter where your sights are set. Get set to start your adventure.

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Work Description

Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.

Qualification

Entry is possible with a variety of academic qualifications and/or relevant experience. Candidates for these usually require a BTEC/SQA award, a degree or equivalent qualification, or a professional qualification. Off- and on-the-job training is provided and large hotel chains normally offer management trainee schemes. NVQs/SVQs in management for hospitality, leisure and tourism are available at Levels 3 and 4.

Job Tasks

analyses demand and decides on type, standard and cost of services to be offered; determines financial, staffing, material and other short- and long-term needs; ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required; approves and arranges shipboard entertainment and shore trips and liaises with ship’s agent to ensure that ship is adequately provisioned; arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.

Related Jobs

Bursar, domestic Hirer, site, caravan Hotelier Keeper, hotel Keeper, house, boarding Landlady Landlord Manager, accommodation Manager, accommodations Manager, boatel Manager, camp, holiday Manager, centre, holiday Manager, club, residential Manager, farm, health Manager, flats, holiday Manager, flats, service Manager, hall Manager, hall of residence Manager, hotel Manager, house, boarding Manager, house, guest Manager, house, lodging Manager, motel Manager, park, caravan Manager, services, hotel Manager, site, camping Manager, site, caravan Manager Manager Manager Manager Manager Manager Manager Manager Operator, site, caravan Owner, flat, holiday Owner, flats, holiday Owner, hotel Owner, house, guest Owner, park, caravan Owner, site, camping Owner, site, caravan Owner Owner Owner Owner Owner Owner Owner Steward, college Steward, hostel 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Restaurant and catering establishment managers and proprietors plan, direct and co-ordinate the catering services of restaurants, hotels and large-scale catering services within other organisations.

Qualification

Entry is possible with a variety of academic qualifications and/or relevant experience. Larger restaurants and catering chains offer managerial trainee schemes, entry to which may be based on a variety of qualifications and/or relevant experience. Off- and on-the-job training is provided. Various vocational qualifications are available at Levels 2 to 4.

Job Tasks

plans catering services and directs staff; decides on range and quality of meals and beverages to be provided; discusses customer’s requirements for special occasions; purchases or directs the purchasing of supplies and arranges for preparation of accounts; verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements; plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff; checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit; determines staffing, financial, material and other short- and long-term requirements;

Related Jobs

Dealer, fish and chip Manager, bar, sandwich Manager, bar, snack Manager, buffet Manager, café Manager, club, refreshment Manager, club Manager, district Manager, mess Manager, operations Manager, restaurant Manager, retail Manager, service, food Manager, services, catering Manager, services, food Manager, shift Manager, shift Manager, shift Manager, shift Manager, shop, fish and chip Manager, shop Manager, store Manager, store Manager, store Manager, store Manager Manager Manager Manager Manager Manager Owner, café Owner, restaurant Owner, room, tea Owner, shop, chip Owner, shop, coffee Owner Owner Owner Owner Owner Owner Restaurateur Retailer Shopkeeper, fish, fried Shopkeeper, fish and chip Shopkeeper Shopkeeper Shopkeeper 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Publicans and managers of licensed premises organise, direct and co-ordinate the activities and resources of public houses (non-residential and residential) and bar and catering facilities at non-residential clubs.

Qualification

No formal academic qualifications are required. Relevant experience is advantageous and candidates must be over 18 years of age and complete the personal licence holders’ qualification. Larger chains offer accelerated promotion for holders of degrees or equivalent qualifications. Off- and on-the-job training is provided. NVQs/SVQs relevant to licensed premises management are available at Levels 2 to 4.

Job Tasks

arranges purchase of alcoholic and other beverages, bar snacks, cigarettes and other items and ensures that stocks are stored in proper conditions; supervises bar, kitchen and cleaning staff and, if necessary, assists with the serving of drinks; observes licensing laws and other statutory regulations and regulates behaviour of customers as necessary; maintains financial records for the establishment; determines financial, staffing, material and other short- and long-term needs.

Related Jobs

Innkeeper Keeper, inn Landlady Landlord, house, public Landlord Licensee, house, public Licensee Manager, area Manager, bar, wine Manager, house, licensed Manager, house, public Manager, licensee Manager, pub Manager, retail Manager, shift Manager Manager Owner, bar, wine Owner, club Owner, house, public Owner Owner Owner Publican Publican-licensee Tenant, house, public Victualler, licensed 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Leisure and sports managers organise, direct and co-ordinate the activities and resources required for the provision of sporting, artistic, theatrical and other recreational and amenity services.

Qualification

Both graduate and non-graduate entry is possible. Off- and on-the-job training is provided. NVQs/SVQs in relevant areas are available at Levels 3 and 4. Professional qualifications may also be required for some posts.

Job Tasks

organises timetable of activities/schedule of programmes; ensures that facilities are kept clean and in good condition and that appropriate health and safety requirements are adhered to; keeps abreast of new trends and developments in recreational activities and arranges exhibitions, theatrical productions, concerts, demonstrations etc.; advises on the facilities available and promotes publicity in relation to shows, games, races, new theme parks, etc.; determines financial, staffing, material and other short- and long-term needs; recruits, supervises and trains staff; ensures custody of all cash receipts and organises regular stock checks.

Related Jobs

Clerk and steward Clerk of the course Director, gallery, art Director, gallery Director, museum Director, operational, bound, outward Director, zoo Manager, alley, bowling Manager, arcade, amusement Manager, baths, sauna Manager, baths Manager, bingo Manager, bound, outward Manager, broadcasting Manager, casino Manager, centre, arts Manager, centre, bound, outward Manager, centre, equestrian Manager, centre, fitness Manager, centre, leisure Manager, centre, sports Manager, cinema Manager, circuit Manager, circus Manager, club, health Manager, club, social Manager, club Manager, club Manager, course, golf Manager, entertainment Manager, fairground Manager, front of house Manager, gallery Manager, ground, cricket Manager, ground, football Manager, hall, bingo Manager, hall, concert Manager, hall, dance Manager, house Manager, leisure Manager, marina Manager, museum Manager, operations Manager, park, theme Manager, park Manager, promotions, sports Manager, pursuits, outdoor Manager, racecourse Manager, rink, skating Manager, room, ball Manager, school Manager, service Manager, services, leisure Manager, services, recreation Manager, sports Manager, stadium Manager, stand Manager, theatre Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Manager Master, club Owner, arcade, amusement Owner, cinema Owner, circus Owner, club, night Owner, club, sports Owner, hall, dance Owner, museum Owner, school, riding Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Travel agency managers and proprietors plan, organise, direct and co-ordinate the resources and activities of travel agencies and booking offices.

Qualification

Entry is most common with GCSEs/S grades but is possible with other academic qualifications and/or relevant experience. Off- and on-the-job training is available. BTEC/SQA awards and NVQs/SVQs at Level 3 are available.

Job Tasks

plans work schedules and assigns tasks and responsibilities; co-ordinates the activities of clerical, secretarial and other staff; discusses client’s requirements and advises on road, rail, air and sea travel and accommodation; makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries; advises on currency and passport/visa regulations and any necessary health precautions needed; determines financial, staffing, material and other short- and long-term needs.

Related Jobs

Manager, agency, travel Manager, agent, travel Manager, information, tourist Manager, operations Manager, retail Manager, shop Manager, tourist Manager, tours Manager, travel Manager Owner, agency, travel Owner 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Travel agents advise travellers upon travel arrangements, make bookings and receive payment for travel arrangements made.

Qualification

There are no formal academic entry requirements, although many employers require entrants to possess GCSEs/S grades. Off- and on-the-job training is usually available. NVQs/SVQs in travel services at Levels 2 and 3, BTEC, apprenticeships and higher level qualifications are available.

Job Tasks

discusses client requirements and shows brochures containing suitable packages; establishes availability with tour operators and makes bookings; consults travel time-tables, books travel tickets and accommodation; handles cash, debit and credit card payment; informs client of any changes in travel arrangements; advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.

Related Jobs

Administrator, travel Adviser, sales, travel Adviser, travel Agent, booking Agent, reservation Agent, reservations Agent, tourist Agent, travel, business Agent, travel Agent Assistant, travel Clerk, agency, travel Clerk, booking Clerk, reservations Clerk, travel Clerk, voyages Consultant, holiday Consultant, leisure Consultant, reservations Consultant, sales, travel Consultant, sales Consultant, travel Controller, operations Controller, reservation Coordinator, tour Executive, operations Executive, sales, travel Manager, reservations Officer, control, reservations Officer, reservations Officer, tourism Officer, tourist Official, airline Operator, tour Organiser, tour Organiser, travel Supervisor, centre, travel, airline Supervisor, reservations Supervisor, travel 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.

Qualification

Entrants usually possess GCSEs/S grades. Fluency in a foreign language may also be required in some posts. Training typically lasts between 3 to 6 weeks followed by a 6 to 12 month probationary period of on-the-job training.

Job Tasks

receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes; checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers; welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage; ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight; sells duty-free goods during the flight; makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened; directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.

Related Jobs

Agent, handling, passenger Agent, passenger Agent, reservation, airline Agent, service, customer, airline Agent, service, customer Agent, service, passenger Agent, service Agent, services, customer Agent, services, passenger Agent, ticket, airline Assistant, control, passenger Assistant, information, airport Assistant, service, passenger Assistant, services, passenger Assistant, traffic, passenger Attendant, cabin Attendant, flight Clerk, checking-in Crew, cabin Director, service, cabin Director, services, cabin Hostess, air Hostess, ground Hostess Manager, cabin Manager, service, flight Manager, service, in-flight Officer, in, check, passenger Officer, services, cabin Purser, aircraft Purser Steward, air Steward, aircraft Steward, airline Steward, cabin Steward, chief Steward, flight Steward, ground Steward, officer's Steward Superintendent, station Supervisor, in-flight Supervisor, services, flight Supervisor, services, passenger 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.

Qualification

There are no formal academic entry requirements, although entrants are required to take a medical examination and have normal colour vision. Training is provided off- and on-the-job. NVQs/SVQs in Rail Transport (Passenger) are available at Level 2.

Job Tasks

examines and collects tickets at the ticket barrier of a railway station; helps with passenger enquiries and makes announcements over a public address system at stations; loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks; assists passengers with special needs to board and leave trains; attends to the safety, welfare and comfort of passengers on trains and manages train crew; checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train; inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.

Related Jobs

Assistant, line, gate Assistant, passenger Assistant, station, railway Assistant, station Assistant, travel Attendant, car, sleeping Attendant, carriage Attendant, train Boy, call Captain Collector, luggage, excess Collector, ticket Conductor, train Conductor Crew, train Examiner, ticket Foreman, platform Foreman, station Guard, commercial Guard, passenger Guard, railway Guard, train Guard Inspector, platform Inspector, protection, revenue Inspector, station Inspector, ticket Manager, train Officer, protection, revenue Porter, goods Porter, mail Porter, parcel Porter, parcels Porter Porter-guard Porter-signalman Purser Stationman, railway Supervisor, station 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

Work Description

Workers in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in MINOR GROUP 621: Leisure and Travel Services.

Qualification

There are no formal academic entry requirements. Spoken fluency in a foreign language is needed for some posts. NVQs/SVQs in travel services are available at Levels 2 and 3. Training is also received on-the-job.

Job Tasks

observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly; receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries; makes local arrangements at stopover points for food and accommodation; responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers; signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary; completes way-bill at scheduled points on route and balances cash taken with tickets issued; receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage; makes announcements to passengers and deals with enquiries; serves food and beverages to passengers.

Related Jobs

Assistant, centre, information, tourist Assistant, information, tourist Assistant, information, travel Assistant, information Assistant, information Assistant, steward's Assistant, theatre Attendant, bus, school Attendant, travel Boy, cabin Caterer, amusement Chauffeur, punt Clerk, enquiry, travel Clerk, information, tourist Clerk, information, travel Conductor, bus Conductor, PSV Conductor Courier Crew, cabin Director, tour Guard, bus Guard Guide, coach Guide, tour Guide, tourist Guide Leader, tour Manager, cabin Manager, tour Officer, catering Officer, information, tourist Officer, passenger Purser Purserette Representative, holiday Representative, resort Representative Steward, cabin Steward, chief Steward, saloon Steward, ship Steward Steward 

Estimated Pay

Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).

Unemployment Data

The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.

Projected Employment Levels

Estimated Hours

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