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IT Helpdesk Apprentice

Estio Training has an exciting new opportunity for an IT Helpdesk Apprentice at The Danwood Group. The position is based in Lincoln.


12 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 172.88
Danwood Group (JS)

Detailed Job Description

Level 3 Estio IT Apprenticeships

IT Helpdesk Apprentice



Please contact or call 01422 898888

The Danwood Group are the largest independent providers of print and document solutions in Europe and a truly home grown success. With dedicated staff operating from locations across the length and breadth of the UK, Ireland and Jersey, The Danwood Group are the market leaders in the field. Estio Training has an exciting new opportunity for an IT Helpdesk Apprentice at The Danwood Group. The position is based in Lincoln.

DUTIES AND RESPONSIBILITIES: The IT Helpdesk apprentice will provide first class customer service at all times. Offering technical support to a wide range of colour and mono photocopiers including Sharp, Ricoh and Xerox products. Logging and taking first line support calls. Performing first line diagnosis and support. Carrying out administrative duties eg. Daily Checks, Procurement of equipment etc. Recording calls using the helpdesk software. Escalating calls to other members of the IS department. Monitoring and tracking progress of calls. Dealing with issues and complaints – escalating where necessary. Providing Customer Care e.g. Follow up calls etc.

Requirements and Prospects

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths),

Skills required

An strong interest and a good understanding of electrical /mechanical engineeringGCSE grade A*- C in Engilish, Maths and ICTGood interpersonal and customer service skillsA full UK driving licence would be an advantage but will be essentail within 18 months of employment.

Personal Qualities

Always aiming to provide first class customer service Has the ability and drive to learn, work hard and complete the challanging employer led Personable, able to communicate clearly, fluently and conciselySomeone who can work individually and as part of a team

Future prospects

Grow into a Service EngineerDevelop your technical skills and become more involved in the IT side of the business Potential to move into more senior / managerial roles.Be a part of a growing innovative companyGain a respected profession transferable across many areas

Additional Information

Training provided

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt. Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. Training will lead to industry-recognised qualifications including: Advanced apprenticeship for IT, Software, Web and Telecoms Professionals Level 3 Diploma in Professional Competence for IT and Telecoms Professionals BTEC Level 3 Extended Diploma in ICT Systems and Principles Functional skills, Maths L2, English L2 and ICT L2 PLTS and ERR Estio training also offer the following optional units: Microsoft MTA - Networking Fundamentals Microsoft MTA – Windows Operating System Fundamentals CompTIA A+ CompTIA Network+ CompTIA Security+

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact Estio Training on 01133 500 333 or email: (Ref ID:56273)
Estio Training

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