Join the vibrant company to start a long and exciting career in Customer Service.
The Customer Support Team is the first point of contact that a customers need as the team looks after the whole customer journey.
Good communication skills are essential.
NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards.
Possible Start Date: 18/09/2017
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Customer Support Apprentice will be responsible for supporting customers in the delivery of NCFE and CACHE qualifications, in particular the administration aspect of a customer’s needs. They work both individually and as part of a wider department to tight deadlines, to deliver exceptional customer service, maintain excellent working relationships and to proactively identify and act upon business and sales opportunities.
The Company is looking for candidates with 5 GCSE’s at grade C or above.
Excellent telephone manner
Experience of working within a customer service role, ideally including telephone and email service
Excellent written and oral communication skills, including good grammar and spelling
Demonstrable skills with MS Office or similar IT systems as well as non-standard systems and databases
Attention to detail and the ability to work efficiently
Ability to develop and maintain working relationships, with a range of colleagues and customers
Ability to identify and act upon business opportunities in a sales through service environment
Ability to self-motivate and manage a busy workload to challenging deadlines
Working towards a Level 2 in Customer Service
For more information about this vacancy please contact the provider Learning Curve Group on 01388777129 or
email: Jacqueline.Handy@Learningcurvegroup.co.uk (Ref ID:73172)
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