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IT Technician Apprentice

Fantastic opportunity to start your career with a rapidly growing Managed IT Services Provider! Would you like to work with an award winning company? Do you have a passion for IT? If you are interested click apply now!

Littlefish - Employer

Littlefish deliver industry-leading IT services to businesses and IT Teams in a flexible, agile and innovative way. They are an award winning, rising star in the mid-market Managed Service Provider (MSP) space, delivering managed ICT services and solutions to the SME and Enterprise market places. As a consultative IT company, we offer 24/7 business IT support and services to customers with global presence from our London, Nottingham and Manchester offices. With an impressive customer portfolio, Littlefish is more agile and innovative than our direct competitors as, unlike large MSP’s and System Integrators, we tailor our support and services to be truly customer-centric. Littlefish are Managed Service Providers who are committed to providing the highest quality support with industry leading First Contact Resolution.



12 Months

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Job Summary

GBP 140.00
New Vacancy

Detailed Job Description

  • You will possess a naturally helpful and inquisitive attitude working with the Service Desk, Admin and Account management teams of the business.
  • Act as an initial point of contact for external and internal customers providing support to users, ensuring that all communication to the desk via phone calls, emails and live chat are answered promptly and in a professional and courteous manner.
  • Provide alert/event management utilising a suite of monitoring tools
  • Ensure that all actions and diagnostics performed within life-cycle of an incident is recorded accurately in the service management tool and that the incidents are escalated where appropriate and in a timely manner.
  • Ensure accurate stock management of all IT equipment for internal and external customers
  • Perform daily checks and reporting
  • Assist in the build and configuration of PC’s, Laptops and mobile devices

Requirements and Prospects

Qualifications required

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalent)

Skills required

Team Work and Interpersonal SkillsStrong IT SkillsA logical thinkerAble to work well under pressureKeep up to date with the latest technologyConfident Communication SkillsOrganisation and Prioritisation SkillsSelf-motivation and initiative with a flexible, adaptable mind-set, open to change in a fast-paced environmentHave a high level of attention to detailCompetent in MS Word and Excel

Personal Qualities

  • Possess a naturally helpful attitude
  • A Motivated individual with a flexible and adaptable mind-set who is open to change
  • A desire to continually learn new skills
  • A high degree of self-motivation and confidence to ask questions if stuck with anything

Future prospects

Possible permanent position upon completion of the apprenticeship

Additional Information

Training provided

Comptia Certification

Please note when applying to this position, provide as much detail and examples where possible to improve chances of being put forward for this position.

Intraining - Learning Provider

Intraining is one of the largest, most successful and innovative training providers in the UK, working with more than 12,000 employers nationally including big brands like Virgin Media and NPower.

For more information about this vacancy please contact Intraining on 0114 289 8400 or email: (Ref ID:74235)

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