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Avis Car Rental Customer Service Apprentice

Avis Budget Group (Oxford)
Do you want a fantastic opportunity to learn new skills and start a rewarding career? Apply today to join Avis Budget Group’s Customer Service Apprentice Programme

Avis Budget Group (Oxford) - Employer

Avis Budget Group, Inc. is a leading global provider of vehicle rental services, through its Avis, Budget, Apex, Payless and Maggiore brands, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world’s leading car sharing network, with nearly one million members.

Avis Budget Group (Oxford)


12-14 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 240.00
Avis Budget Group (Oxford)

Detailed Job Description

Do you want a fantastic opportunity to learn new skills and start a rewarding career working with cars and an amazing team?

Are you looking for a job role that gives you the chance to work for a forward thinking and innovative company that puts its customers at the heart of everything it does?

Join Avis Budget Group’s Car Rental Apprentice Programme and you will have the opportunity to study towards a Customer Service Level 2 qualification whilst learning the fundamental skills of the car rental industry.

This will include:

• Vehicle upkeep and preparation

• Face to face customer engagement

• Logistics management

• Car rental products and services

• Vehicle damage inspections

• Business Development

Whilst working within one of our rental stores with the support of your personally assigned trainer and in-store manager you will be working towards a nationally recognised qualification at Level 2 in Customer Service whilst earning an hourly rate of £6.00.

Within this 12-14 month course you will learn how to:

• Understand the different needs and priorities of your customers and the best way to manage their expectations

• Get to know Avis Budget Group’s core values and how they link to the service culture

.• Understand your role and responsibility within your Avis Budget Group and the impact of your actions on others

• Use a variety of methods to build rapport with both internal and external customers supporting the business visionTo be eligible for this exciting opportunity, applicants must have a full driving license with 12 months driving experience, and ideally have gained a C or above in GSCE Maths and English (or equivalent).As a valid member of the Avis Budget Group UK team, you’ll be entitled to the many company benefits!These include but are not limited to discounts to:

• Gym membership

• Entry to various UK theme parks and attractions

• Cinema vouchersIn return you’ll commit to actively participate in training workshops and complete work towards your qualification within the agreed timescales. As part of the Apprenticeship you may also be required to work towards qualifications in functional skills in English and Maths.

You’ll have to be flexible – store opening hours include weekends and bank holidays. In addition to this you will also be entitled to an NUS card to enjoy further student discounts!Next steps

If you’re interested in exploring a career with Avis Budget Group, simply complete the application form today (which includes a fun scenario based assessment!) and we will be invite you to record a short video interview giving you the opportunity to tell us why you’re the right person to join us!If you want to go somewhere in your career, Avis Budget Group is the place to be.Get your GO on!

Requirements and Prospects

Qualifications required

GCSEs in Maths and English at grade C or above desirable but not essential

Skills required

Clear communication, problem solver, attention to detail, goal orientated, driven by exceeding expectations

Personal Qualities

To be successful in this role you must be willing to go the extra mile for your customers, have the ability to handle and resolve difficult situations and be prepared to work effectively as a team no matter how big or small the task.

Future prospects

On-going training & development potentially leading to promotion this is an excellent opportunity to start your career with Avis Budget Group.

Additional Information

Training provided

As an Apprentice you will be included on to a Customer Service qualification.The standard for this vacancy is the L2 Customer Service Practitioner

Babcock Training Limited - Learning Provider

In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Babcock and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Babcock has the employer partnerships to offer apprentice job vacancies in your area.

For more information about this vacancy please contact Babcock Training Limited on 0800 731 8199 or email: (Ref ID:75728)
Babcock Training Limited

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