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Apprentice Receptionist

The Village Medical Centre
Apprentice Receptionist. With duties to include answering calls and conveying messages, sending the mail, ensuring it is dealt with efficiently, scanning documents etc.

The Village Medical Centre - Employer

The Village Medical Centre is an NHS General Practice serving about 7200 patients in Wallasey Village, Wirral. There are seven GP Principals two Nurses and a Health Care Assistant. The practice is a training practice for new General Practitioners. We provide full medical services for all of our registered population, and are open to new patients. This surgery was formed from the merging of Grove Medical Centre with Wallasey Village Group Practice in July 2014 The practice has benefited from merging, by being able to offer a wider range of srevices in-house to our patients, such as phlebotomy, physiotherapy and counselling, in addition to the standard core services.

The Village Medical Centre


13 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Customer Service
The Village Medical Centre

Detailed Job Description

Duties to include:

  • Dealing with patients, doctors, nurses and visitors to the practice.
  • Answering the telephone and conveying messages.
  • Sorting the mail, ensuring it is dealt with efficiently.
  • Scanning documents.
  • Photocopying insurance medicals and reports.
  • Dealing with and directing patients and visitors appropriately when they attend the surgery.
  • Carrying out tasks and areas of individual responsibility that have been delegated to you.

Working week: Monday - Friday Total hours per week: 30.00

Things to consider - Confidentiality: In the course of seeking treatment, patient entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Requirements and Prospects

Qualifications required

Good English Language skills.

Skills required

A good command of the English language along with excellent communication and interpersonal skills.

Personal Qualities

Empathetic with patients.

Future prospects

Possibility of full time employment following completion of apprenticeship depending on performance.

Additional Information

Training provided

The position will include on going in-house training, mentoring and support in order to be able to carry out the duties required as part of the role.This is in addition to completing a full apprenticeship Standard in Customer Service as Customer Service Practitioner at Level 2, and includes NVQ Diploma, Technical Certificate in Principles of Customer Service, Functional Skills and Employer Rights and Responsibilities.

Sysco Group - Learning Provider

For more information about this vacancy please contact the provider Sysco Group on 0151 203 2474 or email: (Ref ID:77100)
Sysco Group


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