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Financial Services Apprentice

MA Assist
To effectively & efficiently handle insurance claims or building repairs from instruction until completion of the works ensuring that all parties involved are fully informed on progress of the claim and ensuring that the costs of the claim are controlled. To check, authorise, negotiate or reject estimates submitted for validation by MA Assist´s Supply Chain. To apply recommended price tables, specific client procedures, and prevent fraud.

MA Assist - Employer

Property claims management company “Since 1996, MA Assist has become one of the UK’s leading Integrated Property Services companies”

MA Assist


18 Months

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Job Summary

New Vacancy
Financial Services
MA Assist

Detailed Job Description


  • Claim Opening Process – Secondary Notification of Loss
  • Effective Customer and Insurer Communication - To act as the main point of contact for customers and clients ensuring that we communicate clearly via phone, email and associated client systems.
  • Ensuring service level agreements (SLA’s)are adhered to on all claims
  • Authorisation of property insurance claims
  • Applying effective cost control
  • Updating jobs correctly in Pulse to maintain job records
  • Handling low level complaints (Refer to Complaints Handling Manual)
  • Ensuring data is handled responsibly and compliant with the Data Protection Act
  • Supply Chain Compliance Check supplier estimates and invoices are proportionate with the cause and extent of damage reported by customers, insurers, loss adjusters
  • Use recommended price tables, other pricing sources, digital photos, questioning techniques, Policy Documents and Client Claims Philosophy to determine the appropriateness of estimates
  • Authorise, negotiate or reject estimates to meet company service levels
  • Application of Client Claim Philosophies
  • Log details of decisions and agreements reached in Pulse Negotiate Cash Settlements
  • Repudiate claims on behalf of the Insurer.
  • Undertake a final audit of claims prior to closing including final account reconciliation.

Responsibilities and Outputs

  • Adherence to call performance measures (Quantity & Quality)
  • Low level complaints on claims handled
  • Adherence to company policies & procedures including Core Values
  • Control of suppliers to ensure high service quality
  • Ongoing communication with all relevant parties to ensure clear understanding of the claim progress.
  • Minimise claim lifecycles
  • Achievement of productivity & targets
  • nsuring all suppliers are fully compliant
  • Claim Validation Report
  • Repudiation and Cash Settlement Letters
  • Accuracy of scope of works | cash settlement offers

Requirements and Prospects

Qualifications required

Preferably a grade C or above in GCSE Math and English

Skills required

All candidates must be proficient in the use of a computer, particularly word and excel, if possible have the ability to talk and type.

Personal Qualities

We are looking for people who can communicate effectively both verbally and in the written form. Has a strong work ethic with a positive attitude and willing to go the extra mile for the customer.

Future prospects

MA Assist offers the chance to progress to any area within the business should an opportunity arise, this can be management of teams or supplier, client liaison, or technical manager

Additional Information

Training provided

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.

In addition, the apprenticeship will be delivered primarily on our online platform, Babington Online and you will receive full support from our dedicated team of Training Advisors via workshops, webinars and regularly scheduled reviews, conducted by Skype and/or Phone.

Our Financial Services Administrator Level 3 Programme consists of the following:

  • Financial Services Administrator Level 3 Standard
  • Functional Skills in Literacy and Numeracy Level 2
  • End-point Assessment conducted by an external provider (Portfolio, project and panel interview)

The end-point assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the apprentice, and to allow them to assess to what extent the apprentice meets or exceeds the apprenticeship standard.

Babington Group - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

For more information about this vacancy please contact the provider Babington Group on 01332 345450 or email: (Ref ID:79802)
Babington Group


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