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IT Support Apprentice

Itec Solutions
Baltic Training and ITEC Support are delighted to be recruiting for an IT Support Apprentice to join their evolving team of technical experts based in Stroud, Gloucestershire.

Itec Solutions - Employer



12 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Itec Solutions

Detailed Job Description

ITEC provide a first class technical support desk, through a scalable and organic platform that will transform business requirements and the changing communications environment!

As part of the IT Team, you will become an in-house IT expert; able and willing to not only support staff in the event of failure or system issues, but also in the tricks and tips of using their Microsoft products in every detail.

About Apprenticeships: A wise man once said, “The bigger the challenge, the bigger the opportunity to grow.” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers and develop your IT knowledge and skills with the objective of securing employment in the IT industry. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in one of the fastest growing sector in the UK.


Providing First Line technical support

Dealing with customers both over the phone and progress to dealing with clients on site

Managing workload and developing good customer relationships

You will be liaising with members of the team and testing new applications, application improvement or bug fixes.

Assisting with other office-life related duties

Requirements and Prospects

Qualifications required

Skills required

Good communication skills and confident

A strong passion for IT

Good time keeping skills

Working within deadlines

Prioritising work load

Personal Qualities

Future prospects

Upon completion of the Apprenticeship, there are real progression opportunities available. Along with your employer, you may decide to progress onto our Level 4 programme and take your training even further.

Additional Information

Training provided

Level 3 Diploma in ICT Professional Competence

Level 3 Advanced Diploma in ICT Systems and Principles

Networking Fundamentals

Mobility and Device Fundamentals

Cloud Fundamentals

Coding and Logic

Business Processes

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:80277)
Baltic Training Services

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