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Business Admin Apprentice

MCP Property Services
To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career in the future. To provide administrative support to the planning team.

MCP Property Services - Employer

We provide reactive maintenance to the Social Housing sector. The apprentice will be based in a team with 2-3 other planners. The office is open plan with approx. 17 other employees in the office (Finance, HR, Commercial and Contract support)

MCP Property Services


12-18 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 162.00
Business & Administration
MCP Property Services

Detailed Job Description

· To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship;

· To actively participate in their own development plan which will be agreed with the line manager and the assessor from the training provider;

· As directed, undertake a work programme in the Planning Department to develop practical skills and knowledge of customer service and administration duties, including:

o Knowledge of One serve

o Call handling

o Managing & resolving first stage complaints, escalating as required

o Co-ordinating operatives (tradespeople) diaries

· To take part in meetings, supervision, training as requested by the manager.

· To undertake other duties commensurate to the grade of the post.

· To use information technology systems to carry out duties in the most efficient and effective manner. To achieve personal appraisal targets, as agreed by the line manager.

· To carry out duties and responsibilities in accordance with the Company’s customer care standards.

· To be committed to the Company’s values and to demonstrate this commitment in the way duties are carried out.

· To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.

· To carry out duties and responsibilities in accordance with the Company’s Health and Safety Policy and relevant Health and Safety legislation.

· At all times to carry out responsibilities/duties within the framework of the Company’s Equal Opportunities Policy.

The duties and responsibilities above are not exhaustive. The jobholder may be required to undertake other duties that may be required from time to time within the general scope of the position. The jobholder will also be required to operate within the terms of his / her contract of employment and the policies and procedures that are contained from time to time in the Company Handbook.

Monday to Friday 08.00 – 17.00

Requirements and Prospects

Qualifications required

A minimum of A*-C (9-4) in Maths and English GCSE or Functional Skills equivalent

Skills required

IT literate (ideally MS office Word & Excel)

Personal Qualities

Outgoing, confident, good manners

Future prospects

Anticipating that this will result in a full time permanent position, salary starting at £19k p/a depending on progress.

Additional Information

Training provided

Intermediate Level 2 Apprenticeship in Business Administration

Min wage (not National Apprentice Wage) dependent on age.

Oaklands College - Learning Provider

For more information about this vacancy please contact Oaklands College on 01727 737 000 or email: (Ref ID:81103)
Oaklands College


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