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IT Support Apprentice - LM0044ABS

Estio Training have an exciting new opportunity with an IT services and support company, located in Pontefract, Yorkshire.
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27/03/2018    

15 Months


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Job Summary

81131
£153.75
37.50
Pontefract
30/01/2018
New Vacancy
IT, Software, Web & Telecoms Professional
ALAMO BUSINESS SYSTEMS LIMITED



Detailed Job Description

Your duties and responsibilities in this role will consist of:

  • Initially acting a 1st line support help desk technician, raising and allocating problem tickets for clients on any IT related issue using our online systems.
  • Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
  • Escalating tickets internally to other team members as appropriate.
  • Identifying and isolating technical issues and initiating action as appropriate.
  • Consulting with technical colleagues to resolve complex IT problems and issues.
  • Representing this company in technical forums and projects.
  • Documenting and deploying technical process and procedures.

As an Apprentice Technician within this company, you will be expected to:

  • Be interested in the IT environment away from the workplace, keeping up to date with new technologies and reading industry specific literature.
  • Answering Service Desk calls and responding to client queries online or via email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalating any issues that require more senior input to the suitable person internally.

Requirements and Prospects

Qualifications required

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills required

  • Communicate with and support colleagues, customers, and suppliers in a professional manner.
  • Demonstrate excellent English oral and written communication skills.
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Personal Qualities

  • Strong interpersonal skills
  • Strong organisational skills

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Additional Information

Training provided

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

For more information please contact Luke Metcalf on luke.metcalf@estio.co.uk or call 01133500333

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact the provider Estio Training on 01133 500 333 or email: hello@estio.co.uk (Ref ID:81131)
Estio Training

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