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1st Line Support Analyst Apprentice

Programmers use application program interfaces (APIs) to control the computer and operating system, learn more about troubleshooting Software issues with an apprenticeship today! Baltic Training and In-Tend are excited to be recruiting a 1st Line Support Analyst Apprentice based in Rotherham. Successfully trading for 12 years, In-Tend design and sell bespoke E-Procurement software to clients in over 100 countries! After expanding their business and working with over 500 clients, In-Tend are now looking for an individual passionate about IT with excellent customer service skills to join their IT team.

In-Tend - Employer



15 months

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Job Summary

New Vacancy

Detailed Job Description


You will be working alongside existing staff and be mentored and trained to carry out the following duties:

Provide First Line Support Issues

Help Solve Hardware, Troubleshooting and Software issues

Providing timely and appropriate telephone and e-mail assistance on the Company’s software

Liaise with relevant departments (2nd Line Support /Sales and Training Teams), when required, for optimal resolution of customer queries.

Software Testing and release co-ordination

Salary, hours and benefits

£150.00 per week

Full time (37.5 Hours per week) 9.00AM– 5.00PM

28 days holiday including bank holidays

Location and travel

This role is located in Rotherham, Sheffield near canklow recreation ground and is easily accessible via, all major public transport routes including the blue/purple tram and X1 Steel link and there is a free onsite car park for those who drive.

About Baltic Training

Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need.So that’s exactly what we help them to do.

If this sounds like the role for you, apply now! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process. In the meantime if you want to get a head start on the other applicants expand you knowledge with the links provided!

Requirements and Prospects

Qualifications required

5 GCSE’s A-C grades, including Math’s and English

Passion for IT

Skills required

Aptitude for learning software

Customer service experience

Good telephone manner

Excellent listening and communication skills

Personal Qualities

Understanding of Software

Troubleshooting experience

Understanding of computer hardware

Future prospects

Upon completion of the 12 month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Additional Information

Training provided

Level 3 Advanced Apprenticeship in ICT

Level 3 Advanced Diploma in ICT Systems and Principles

Networking Fundamentals

Mobility and Device Fundamentals

Cloud Fundamentals

Coding and Logic

Business Process

Level 2 Functional Skills (Literacy, Numeracy and ICT)

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:81279)
Baltic Training Services

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