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Administration Apprentice

Truro and Penwith College
Day to day tasks that contribute to the efficient and effective running of the College administration team.

Truro and Penwith College - Employer

Truro and Penwith College is a Tertiary College located in Cornwall in the United Kingdom. It was the first Further Education or Tertiary College in the UK to be awarded ’Designated Outstanding Status’ by Ofsted.

Truro and Penwith College


12 months

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Job Summary

New Vacancy
Business & Administration
Truro and Penwith College

Detailed Job Description

  • To play a supportive role in the administrative operations of the Callywith team, based in Bodmin.
  • This will include: word processing: reception: telephone and administrative functions.
  • To provide support to the Business Manager with financial administration, processing financial information and providing general admin support.
  • To provide a professional, welcoming front of house service to all visitors to Callywith College (Bodmin), including students, college staff, representatives of partner organisations.
  • To respond in a positive and helpful manner to all telephone and face to face enquiries from students, staff and members of the public.
  • To help users to establish good practice in the use of the College IT Network and Internet as source of information.
  • To produce and disseminate materials to help support the recruitment of learners as directed.
  • To respond flexibly to the varied requirements of the College.

Applications for the above posts should reach us by 12 NOON: FRIDAY 23 February 2018 Curriculum Vitae are not accepted, Application Forms only. Successful candidates will be notified within 4 weeks of the closing date To apply you will need to complete the Truro and Penwith College application form. Click on this link to find the role under ‘Current Vacancies’ and also click on ‘How to Apply’ for the application form.

Requirements and Prospects

Qualifications required


Grade C/4 in English and Maths.

Skills required

  • A competent level of computer literacy.
  • Good organisational skills.
  • Good interpersonal skills for dealing with students of all abilities, staff and external contacts.
  • Good telephone manner.

Personal Qualities

A willingness and flexibility to learn and then operate new procedures effectively.

Future prospects

One year fixed term contract.

Additional Information

Training provided

  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan. Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project. Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependant on cohort group size. Apprenticeship Assessment/ Programme Review visit at workplace.

As a member of staff the postholder will be required to further the agreed aims of the College by participating fully in the following. To participate in the scheme for appraisal and review of performance adopted by the College. The first four months of your employment will be a probationary period, during which your suitability for the position to which you have been appointed will be assessed The provision of a high quality environment for student learning and associated activities. Student Welfare and Support Services. The development of a flexible and responsive institution. College Promotional and Marketing Activities. The safe and appropriate use of College equipment, premises and property. Health and Safety Procedures as laid out in the College Health and Safety Policy. Staff Development Activities. General College Developments. All members of staff must be prepared for changes in their responsibilities and work. The postholder will also be required to undertake such other tasks as the Principal from time to time may determine. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.If you apply for a job with vulnerable people when you know you are on a barred list you could be fined or face a prison sentence.

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:81308)
Truro and Penwith College


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