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Customer Services Apprenticeship

Alliance Learning
An exiting opportunity to to join an award winning training organisation as a Customer Services Apprenticeship

Alliance Learning - Employer

Alliance Learning is an independent training provider based in Horwich, Bolton delivering Apprenticeships, Foundation Degrees and Training Courses throughout the North West. We deliver a wide range of Apprenticeships including Business & Professional, Childcare, Supporting Teaching & Learning and Engineering. We also offer a wide range of Health & Safety, Plant, Professional, First Aid and Engineering Training Courses.



15 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Customer Service
Alliance Learning

Detailed Job Description

1.To be the first point of contact for Alliance Learning customers, learners and visitors.

2.To effectively manage and maintain all aspects of the reception area in a professional manner.

3.To provide administration support within the Reception and Commercial Sales department and other areas of the business, when required.

4. Deliver a high standard of Customer Service at all times.

5. Provide information for customers including referral to other departments as necessary.

Requirements and Prospects

Qualifications required

GCSE Maths and English A* - D or equivalent

Skills required

Good computer skills

•Good customer skills

Good communication skills both internal and external

Personal Qualities

•Confident telephone manner

•Good organisational skills

•Able to prioritise work effectively

Future prospects

For the right candidate, the opportunity to develop and progress within the company

Additional Information

Training provided

The successful applicant will be working towards an Intermediate Apprenticeship in Customer Services. This will include NVQ Level 2, Technical Certificate and Functional Skills.

The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Alliance Learning - Learning Provider

Award winning Training Provider, Alliance Learning based in Horwich, Bolton delivers Apprenticeships throughout the North West. They are a Grade 2 OFSTED provider and currently train around 600 apprentices each year. Some of the employers they work with include MBDA and Aptus Utilities to name just a few.

For more information about this vacancy please contact the provider Alliance Learning on 01204 696744 or email: (Ref ID:81439)
Alliance Learning


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