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Customer Service Apprentice

Green Energy Switch
This really is a unique and great opportunity to undergo a customer service apprenticeship and start your career.

Green Energy Switch - Employer

Green Energy Switch (GES) is a dynamic company that delivers a broad range of energy services across the UK for businesses, registered social landlords, local authorities and individuals.

Green Energy Switch


12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 154.87
Customer Service
Green Energy Switch

Detailed Job Description

A fantastic opportunity has become available at Green Energy Switch They are looking for an apprentice to join the team, and learn whilst they work, and become an integral part of the team.

The role will include but will not be restricted to:

• Working through large amounts of energy bills and making sure that the bills are worked out accurately.

• Answering emails within a busy inbox.

• Making/taking customer calls.

• Working through incoming post and distributing.

• Adhoc administrative / customer service duties.

This role will involve working within a small team offering support to customers. The successful candidate must enjoy providing an excellent and professional service at all times.

As an Apprentice you will be included on a Customer Service Qualification. Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

Requirements and Prospects

Qualifications required

None Specific

Skills required

Excellent IT Skills, Microsoft word/excel/outlook - A professional telephone manner when making and receiving customer calls - Proactive and able to work on own initiative - A self starter that can quickly pick up processes

Personal Qualities

Confident, friendly, trustworthy and reliable. Conscientious with a good worth ethic. Flexible, hardworking and quick thinker.

Future prospects

We hope that the apprentice will join the team and grow with the business therefore the future prospects are huge. We have 4 different departments with opportunities in each and new business coming on board regularly. GES is a great place to work with lots of opportunities for the right candidate.

Additional Information

Training provided

Level 2 Apprenticeship in Customer Service

Each framework includes a diploma/certificate which shows the practical skills, a technical certificate to confirm the knowledge and understanding and Functional Skills in Maths and English.

You will be assessed throughout the apprenticeship and complete the qualification based on the competencies within your job role.You will be assessed by a combination of observations, professional discussion, question and answer sessions and self-study which is required to confirm your knowledge and understanding of the career route you have chosen

Babcock Training Limited - Learning Provider

In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Babcock and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Babcock has the employer partnerships to offer apprentice job vacancies in your area.

For more information about this vacancy please contact Babcock Training Limited on 0800 731 8199 or email: (Ref ID:81827)
Babcock Training Limited


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