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Business Administration Apprentice

Lewis Haughton Wills Ltd
We are looking for an enthusiastic and confident applicant to take up an administrative support role to our Senior administrator at our busy Lettings Office in Falmouth.

Lewis Haughton Wills Ltd - Employer

So what makes Lewis Haughton Wills STAND OUT from the crowd?

It’s all about the PEOPLE employed in our company that really makes the world of difference!

As individuals we all have our own unique skills.

We have integrated to form a highly motivated and enthusiastic team with over 250 years of combined property experience.

We are all PASSIONATE about providing the very best service to our client.

Lewis Haughton Wills Ltd


12 months

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Job Summary

New Vacancy
Business & Administration
Lewis Haughton Wills Ltd

Detailed Job Description

The applicant will report to the Senior Administrator and will be expected to undertake all aspects of administrative duties involved in student and residential lettings. This will include filing and file management, and also include basic customer service. The applicant will be expected to be confident, enthusiastic and eager to learn. The applicant must show professionalism and be of smart appearance. The applicant will report to the Senior Administrator and Director of Lettings, and will be expected to undertake all aspects of administrative duties involved in the lettings department to support Senior Administrator and Letting Negotiators to include:

  • Secretarial Duties
  • Filing and File Management
  • Photocopying
  • Displays
  • Preparing Adverts
  • Basic Customer Service

Requirements and Prospects

Qualifications required


  • GCSE’s in: • Mathematics, English -All above – Grade C and above.

Skills required


  • Basic computer knowledge.
  • Organisation skills.
  • Customer service skills.
  • Good keyboard/typing skills and accuracy.
  • Good communication skills.
  • Good telephone manner and people skills.
  • Be able to take direction from Line Managers/Directors.
  • Knowledge of Microsoft Office.
  • Good grammar and accurate spelling.


  • Good typing speeds.
  • Basic level of ICT skills.

Personal Qualities


  • Punctual.
  • Good time management.
  • Enthusiasm.
  • Confidence.

Future prospects

On successful completion of the apprenticeship there is a possibility of a job role.

Additional Information

Training provided

  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills:Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.

Working hours: 40 per week 8:30 – 5:30 with a 1 hour lunch break.

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:83700)
Truro and Penwith College

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