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Apprentice Sales Advisor

Big Yellow Self Storage - Birmingham
A great opportunity for an apprentice to join a busy team. Big Yellow is Britain's fastest growing and number one self storage company. We're full of ambition for our Company and want people who share in that ambition. People who want to make their mark with great customer service and who get stuck in with helping Big Yellow continue to be great.

Big Yellow Self Storage - Birmingham - Employer

Big Yellow Self Storage is the UK’s favourite self storage company. We combine the latest technology with excellent customer service and a network of storage facilities across London and the UK in high profile, easy–to–access locations. We’re always on the hunt for great people to help us provide amazing service to our customers. Forget everything you thought you knew about storage because at Big Yellow we’re not about boxes, we’re about people, and have a philosophy that reflects that.

Big Yellow Self Storage - Birmingham


12 months Maths Functional Skills L1 (unless exemptions apply) Employee rights and responsibilities Personal learning & thinking skills

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 343.20
Customer Service
Big Yellow Self Storage - Birmingham

Detailed Job Description

As an Apprentice Sales Advisor in one of our stores, you’ll be enthused about supporting the Managers and will be the first point of contact for most of our customers.

Duties to include:

  • Driving store sales and achieving KPI’s
  • Selling merchandise and insurance
  • Following up on enquiries and advising customers on the best solution for their particular needs
  • Administration duties
  • Ensuring all store operational standards are maintained
  • Would need to be available to work weekends and Bank Holidays on a rota basis
  • Lives within 30 minutes travelling time of the store (desirable, not essential)
  • Is willing to travel to other stores to provide cover if required
  • Has a current driving licence and owns a car (desirable, not essential)
  • Has proof of permission to work within the UK

You will be working Monday - Sunday 40 hours on a rota basis, £8.58 per hour, £17,850 per annum.

Requirements and Prospects

Qualifications required

Basic level of English and Maths

Skills required

  • Experience of providing a high level of customer service
  • Has worked in a sales focused environment and has ideally taken responsibility for driving sales
  • Experience of carrying out basic administrative duties
  • Experience of cash handling
  • Has a working knowledge of Microsoft Office (Word and Excel), email and the internet
  • Demonstrates excellent communication and interpersonal skills
  • Has a good standard of numeracy and literacy

Personal Qualities

  • Is committed to providing excellent customer service
  • Demonstrates an enthusiastic and friendly approach
  • Can remain calm when under pressure
  • Self-motivated and able to use initiative to drive own sales performance against agreed personal targets
  • Is able to work within a small team
  • Has a willingness to learn new skills and undertake appropriate training
  • Is willing to undertake all tasks required, including maintenance and cleaning

Future prospects

Excellent future prospects on completion of the apprenticeship with further qualifications available.


You will be eligible to receive a discretionary bonus of up to 25% of your annual salary which is calculated against operational and sales targets.

Holiday Entitlement

Holidays start at 28 days per annum, increasing with service to a maximum of 33 days a year.

Additional Information

Training provided

Intermediate Level Apprenticeship in Customer Service Level 2 Diploma in Customer Service (RQF)

  • English Functional Skills L1 (unless exemptions apply)
  • Maths Functional Skills L1 (unless exemptions apply)Employee rights and responsibilities
  • Personal learning & thinking skills

Would need to be available to work weekends and Bank Holidays on a rota basis

Progress to Excellence Ltd - Learning Provider

Progress to Excellence Ltd is a national training provider offering apprenticeships and commercial training throughout England. They offer qualifications in sectors including childcare, dental nursing, health and social care, customer service and business administration. Progress to Excellence Ltd is an Ofsted graded 'Good' training provider who works with over 1,000 employers and 3,000 learners. 

For more information about this vacancy please contact Progress to Excellence Ltd on 0151 650 6933 or email: (Ref ID:85328)
Progress to Excellence Ltd


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