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Network Operation Centre Apprentice

Estio Training have an exciting new opportunity for an IT Apprentice with an IT company based in Salford.


18 Months

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Job Summary

GBP 211.40
New Vacancy
IT, Software, Web & Telecoms Professional
Lima Networks

Detailed Job Description

This company’s Network Operation Centre Apprentice role is focused on proactively monitoring their customers’ infrastructure in order to prevent major incidents and avoidable downtime. It requires basic exposure to latest technologies such as Microsoft Windows Server, Microsoft Exchange Server, NetApp, VmWare and networking.

Your duties and responsibilities in this role will consist of:

  • Proactive monitoring of customers’ infrastructure
  • Incidents logging and escalation
  • Onboarding new customers on to the monitoring platform
  • Working as part of the Support Team to assist in resolving cases
  • Assisting other members of the technical team
  • Identifying projects / sales opportunities from analysing trends
  • Providing different levels of monitoring to customers.

Requirements and Prospects

Qualifications required

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills required

  • Customer facing experience
  • Excellent troubleshooting skills
  • Able to communicate with Customers, Vendors and Colleagues
  • Basic knowledge of Microsoft based operating systems, Server 2008/2012 and Windows 7/8/10
  • Basic Networking knowledge (LAN, WAN, Wireless)
  • Basic Microsoft Exchange Server knowledge
  • Basic Administration and Support Experience of Networking Technologies including vendors such as

-Watchguard Firewalls

-HP Network devices

-Cisco Firewalls / Switches

  • Basic knowledge of Virtualisation Technologies including VmWare and Hyper-V
  • Basic understanding of Storage Solutions including both SAN and NAS
  • Appreciation of ITIL standards

Personal Qualities

  • Self- motivated
  • Excellent communication skills
  • Outgoing friendly character, polite and professional
  • Ambitious and self- driven
  • Well presented
  • Fast learner
  • Ability to work with a team

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Additional Information

Training provided

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • CompTIA A+ Certification
  • Network Principles
  • Network Systems & Architecture
  • Network Security

Some of these modules will include an option to take an examination in order to receive a professional certificate.

For more information please contact Scarlett Uttley on or call 01133500333

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact Estio Training on 01133 500 333 or email: (Ref ID:86520)
Estio Training


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