- GMFJ Reference
87109
- Wages
£4.00 p/h
- Hours
30.00 per week
- Date Posted
15/06/2018
- Start Date
01/10/2018
- Approx. Duration
18 months
- Location
Helston
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Fat Apple's Cafe
Description
The job involves: Opening the cafe in the morning and making sure it is ready for the busy day. This involves filling the drinks fridge, checking everything is super clean, writing specials on the blackboard, putting out the outside furniture and picking flowers and making arrangements for the tables. You will arrange the cakes on the counter and date them. You will then speak to the kitchen who will inform you of the day’s menu so that you are able to tell the customers. You will learn to help those who have special dietary requirements by suggesting how we can work with the ingredients to make them a suitable plate of good food. Your job will then be to make the drinks, decorate the cakes, take orders efficiently with the many alterations customers will make. During the service, you will continually check that everything is going well and if you see a problem or people looking unhappy, you will check that they are satisfied. Children love the cafe, so it is vital that they are offered a high chair and toys. You may ascertain that it is someone’s birthday so your job would be to inform the kitchen who will light a candle for them. We also expect you to converse and enjoy talking to the customers and answering their questions. You need to be a happy person who is also willing to learn what to do if a customer is not happy. Fat Apples also does outside catering on a small scale for weddings, funerals, parties etc. we also have event nights here with bands and acts and are hoping to include theatrical performances next year outdoors. This will all be catered for and will require professional front of house personnel to help it run smoothly as numbers of customers will be significant. At the end of the day, it is your role to ensure that the cafe ls closed down and ready for the following day. This involves cleaning down, sweeping and putting the cakes away - making sure the tables are ready for breakfast.
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 87109)
- A love of food.
- A desire to make people happy.
GSCE grade C/4 in Maths and English or equivalent.
The programme involves developing effective knowledge, behaviours and skills in topics as:
- Meeting and exceeding customer expectations.
- Receiving and dealing with customer feedback.
- Understanding how your role contributes to the financial performance of the business.
- Communicating clearly and engaging customers to build positive relationships.
- Positively promoting the organisation to increase customer loyalty.
- Preparing and serving wines and cocktails.
- Preparing and serving hot drinks.
- Providing counter, buffet, take-away and carvery service.
- House keeping.
- Managing stock.
- Carrying out reception, concierge and guest services.
- Providing a positive customer service – creating a positive impression of the organisation.
- Promoting additional services and up-selling and resolving customer service problems.
- Maintaining health, safety and security of the working environment including food safety and hygiene practices.
- Working as part of a team Hospitality Team Member Apprentices must select from one of the following specialist functions: Food & Beverage, Alcoholic Beverage Service, Barista, Food Production, Concierge and Guest Services, House Keeping, Reception.
- Cleanliness.
- Smiley.
- Hard working.
- Working as part of a team.
On successful completion of the apprenticeship there is a possibility of a job role.
Working days will be varied between the hours of 8-4 or 9.30-5.30pm. We are located 3 miles outside St Keverne, so transport to and from work would need to be arranged by the apprentices.