Day 1: Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
Day 2: Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
Day 3: Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace
Day 4: Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
Day 5: Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
Day 6: Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
Day 7: Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
Day 8: Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
Day 9: Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
Day 10: Presentation skills:Project review; Presentation skills; Presentation software.
Day 11: Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size. Apprenticeship Assessment/ Programme Review visit at workplace Ongoing Apprenticeship Assessment/ Programme Review visits at workplace every 6 – 8 weeks