Office Administrator Apprentice

  • Vision Independent Financial Planning
  • Falmouth, Cornwall
  • £4.00 per hour

To be a responsible contact to assist and organise the smooth running and efficiency of the Falmouth Head Office where necessary • Assist all management, advisers, and clients with administrative support showing empathy and professionalism • Assist the management with information regarding the office management within the company

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  • GMFJ Reference
    87451
  • Wages
    £4.00 p/h
  • Hours
    37.50 per week
  • Date Posted
    25/06/2018
  • Start Date
    03/09/2018
  • Approx. Duration
    12 months

  • Location
    Falmouth
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Vision Independent Financial Planning

Description

Activities typically may include any of the following:

  • Using a range of office software, including email, spreadsheets and databases for data input of client information.
  • Responding to customer and adviser enquiries.
  • To provide clerical and administrative support to the management, advisers and clients.
  • The role plays a vital part in the administration and smooth-running of the business which can include the coordination and implementation of office procedures, inputting of data, greeting clients and answering phone calls/emails to deal with administrative requests.
  • The role may vary greatly depending on the workload daily however, most work will involve both written and oral communication, word processing and typing, data inputting, organisational skills and the ability to multi task.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 87451)

Company website : https://www.visionifp.co.uk/

Essential:

  • Excellent verbal and written communication skills

Desirable:

  • Microsoft Office experience.

Desirable:

  • Maths and English GCSE grade C.

Day 1: Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.

Day 2: Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.

Day 3: Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace

Day 4: Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.

Day 5: Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.

Day 6: Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.

Day 7: Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.

Day 8: Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.

Day 9: Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.

Day 10: Presentation skills:Project review; Presentation skills; Presentation software.

Day 11: Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size. Apprenticeship Assessment/ Programme Review visit at workplace Ongoing Apprenticeship Assessment/ Programme Review visits at workplace every 6 – 8 weeks

Essential:

  • High level of attention to detail.
  • Self motivated with a desire to learn.
  • Able to work well in a small team.
On completion of a successful apprenticeship, there may be an opportunity for a full time position.
Monday to Friday. Salary to increase to £4.50 after a successful three month probationary period. 25 days holiday plus bank holidays

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